Dynamic Routing

The NobelBiz Dynamic Routing system takes the functioning concept of an IVR and applies it to text-based communication channels, using keywords to automatically route incoming emails, SMS, or other text messages.

Text-based dynamic intelligent routing organizes text communication like never before.

When you open up your contact center to omnichannel communication, intelligent routing becomes a necessity. The Dynamic Business Routing allows NobelBiz OMNI+ to sort and route inbound text-based messages in an innovative, clean, and efficient manner.

Smart Routing Across All Channels

Dynamic Routing is a tool that uses keywords to route ANY inbound text message to the right agent. DBR works with all the text channels supported by NobelBiz OMNI+: SMS, Email, Webchat, Facebook Messenger, WhatsApp, and Telegram.

When we found NobelBiz OMNI+ we were very impressed with its flexibility, the fact that it is really easy to learn, and because we were able to deploy it probably faster than any software that I have ever seen.
Brad Dashnaw, CEO – Shift Marketing

Dynamic Routing & AI

Dynamic Routing can be paired with artificial intelligence to execute real-time special recognition and analysis, getting an even more advanced smart routing system.

Other NobelBiz OMNI+ Inbound Voice Features & Capabilities

Interactive Voice Response (IVR)
Unlike other contact center software solutions, NobelBiz OMNI+ comes with a full-featured IVR system that can adapt to any inbound operation.
Call Queue
Significantly improve the waiting experience of your clients by implementing a set of customizable rules and giving them the option to be called back while retaining their position in the queue.
Text to Speech (TTS)
Text-to-Speech technology has so many use cases in the contact center space that we decided to integrate it within our contact center software solution out of the box.

Discover a new, hassle-free way of setting up your contact center for peak performance!

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How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023