Unified Agent Desktop

Work From Home

Embracing work-from-home (WFH) opportunities offers a solution that not only enhances employee satisfaction and productivity but also provides organizations with unparalleled business flexibility. 

By equipping your contact center with the capability to seamlessly transition to a remote working model, regardless of external factors, you empower your company to navigate uncertainties and stay ahead of the competition. 

NobelBiz OMNI+ is a versatile solution specifically designed to be deployed in any working scenario, be it on-premise, hybrid, or fully remote, enabling businesses to harness the full potential of WFH.

Get immediate access to a browser-based virtual environment featuring all the productivity tools available in a brick-and-mortar setup. 

Get ahead of your time with the full work-from-home capabilities of NobelBIZ OMNI+

Remote work proved to be a winning formula for the contact center industry. However, the unplanned experiment triggered by the pandemic revealed some somewhat surprising results. Besides a much leaner business model compared to the on-premise alternative, contact centers that opted for remote cloud solutions saw improvements in agent productivity and customer experience.

Remote work has become a game-changer for the contact center industry, surpassing expectations. The unexpected experiment forced by the pandemic uncovered remarkable outcomes. Beyond the streamlined business model it offers, remote cloud solutions led to enhanced agent productivity and elevated customer experiences. The flexibility and efficiency provided by NobelBiz OMNI+ allowed contact centers to thrive in this new paradigm, showcasing the power of remote work in transforming the industry’s landscape.

The results speak for themselves: a leaner, more productive, and customer-centric approach that sets businesses up for success.

Built-In Business Flexibility

Real business flexibility is when outside factors cannot change the course of action of a company. Equipping your contact center with the ability to go remote overnight with your workforce is the very definition of flexibility.

NobelBiz OMNI+ is designed to be deployed in any working scenario:

On-Premise: NobelBiz OMNI+ provides the flexibility to deploy the contact center solution within your own infrastructure, giving you complete control over your operations and data.

Hybrid: With NobelBiz OMNI+, you can seamlessly combine on-premise and cloud-based elements, allowing for a flexible and scalable contact center setup that meets your specific needs.

Fully Remote: NobelBiz OMNI+ empowers contact centers to swiftly transition to a fully remote working environment, ensuring business continuity and enabling agents to work efficiently from anywhere with an internet connection.

We’re constantly evaluating technology because we know it evolves so fast and a lot of our business is sales so we needed a platform and technology that offers us the vision for where we are going to be for the next years, and NobelBiz had that vision.
Eric Sims, CEO & Founder Leading Edge Communications

Remote Workforce Management

The work-from-home capabilities of NobelBiz OMNI+ were designed with a holistic approach. Because team management is a crucial step in the life of a contact center, we wanted our solution to be perfectly calibrated and updated for the best possible remote team management experience.
Advanced remote training and onboarding capabilities

At NobelBiz OMNI+, we know the important role that successful onboarding and training have in the productivity of a work-from-home (WFH) team. Our all-inclusive solution offers cutting-edge features for onboarding remote workers, such as access to online training materials, engaging courses, and specialist resources. You can speed up the onboarding procedure, shorten ramp-up time, and provide your remote staff with the know-how they need to thrive in a WFH environment with NobelBiz OMNI+. Increase the success of your remote staff by discovering our cutting-edge onboarding and training resources.

Efficient time and activity tracking for remote employees

The built-in activity tracking capabilities of NobelBiz OMNI+ allow managers and owners to put in place a truly equitable and fair performance bonus system to track, reword and promote agents based on their records. This will greatly incentivize the agents to do their best both in their own interest and for the interest of the company.

Easily connect best-performing agents and supervisors with new hires

In a work-from-home (WFH) setting, NobelBiz recognizes the value of facilitating communication and information exchange. No matter where the new recruits are physically located, you can easily link them with your top-performing agents and supervisors with our all-inclusive solution. You can ensure a smooth transition for new hires, streamline their training process, and improve their performance by fostering seamless communication and mentorship. Empower your remote team to excel with our advanced capabilities for connecting and leveraging the expertise of your best-performing agents and supervisors in a WFH setting.

Monitoring, evaluating, and feedback loops for remote workers

Establishing monitoring, assessment, and feedback loops is crucial as more businesses implement work-from-home (WFH) policies to make sure that remote employees are motivated and productive. Managers can monitor employee activity and performance using the real-time monitoring and analytics tools offered by the NobelBiz OMNI+. Using features like call recording, screen capture, and quality assurance scoring, managers can pinpoint areas where remote workers might require further assistance or instruction. It is possible to find opportunities for improvement by assessing performance measures, including output, work quality, and customer happiness. Feedback loops offer chances for mentoring and professional growth while assisting remote workers in maintaining connections with their coworkers and managers.

All you need is an internet browser

NobelBiz OMNI+ offers customizable dashboards for agents, supervisors, and admins, ensuring, as we have seen, seamless communication and collaboration. With integrated data and telephony functions, you can optimize your team’s performance regardless of their location.

Rest assured, our built-in compliance and top-level security measures provide a secure and reliable environment for your remote workforce. Experience the power of a fully connected contact center, even in a WFH setup. Get immediate access to:

  • A complete cloud contact center software equipped with a complex toolbox of features, functions, and integrations carefully designed to manage the operations of every type of contact center.
  • An all-in-one cloud contact center software solution designed to combine ease of use with a complete productivity set of tools and low IT overheads.
  • A high server redundancy with almost 100% up-time.
  • Built-in compliance toolset.
  • A unique proprietary Voice Carrier Network designed to optimize call center traffic.
The software is designed to be easy to use and comes with a complete productivity set of tools that can help you manage your contact center operations more efficiently.

Why is WFH important for the contact center space?

Work-from-home capabilities can help contact centers maintain business continuity in the event of an emergency or disaster. By allowing agents to work from home, contact centers can ensure that their operations continue uninterrupted even if their physical locations are inaccessible.

The next reason why WFH is important is that it can help contact centers reduce costs associated with real estate and office space. This can be especially beneficial for small businesses or startups that may not have the resources to maintain physical office space.

The possibility of working from home can also help contact centers attract and retain top talent by offering greater flexibility and work-life balance, increasing job satisfaction, and improving performance among agents.

Work-from-home capabilities generally help contact centers improve their customer service by allowing agents to work in a more comfortable and familiar environment. This can lead to better engagement with customers and higher levels of both agent and customer satisfaction.

Contact Center Agents; Customer Engagement; Customer Experience; Omnichannel; CCaaS

Other OMNI+ Unified Agent Desktop features

Dynamic Agent Scripting
Paper scripts are a thing of the past. Step into the future of contact center scripting with NoblBiz OMNI+ Agent Dynamic Scripting.
Media Blending
NobelBIz OMNI+ brings together all the latest interaction channels, organizing everything into one simple-to-use Agent Desktop.
Contact Center Call Recording Software
Train, improve agent-client interactions, gain invaluable client information, and more. Everything with the help of the advanced cloud recording capabilities of NoblBiz OMNI+.

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