Unified Agent Desktop

Work From Home

Moving part or the entire team of agents to a remote environment overnight offers an immense competitive advantage in the contact center space. Get immediate access to a browser-based virtual environment featuring all the productivity tools available in a brick-and-mortar setup. 

WorkFromHome

Get ahead of your time with the full work-from-home capabilities of NobelBIZ OMNI+

Remote work proved to be a winning formula for the contact center industry. However, the unplanned experiment triggered by the pandemic revealed some somewhat surprising results. Besides a much leaner business model compared to the on-premise alternative, contact centers that opted for remote cloud solutions saw improvements in agent productivity and customer experience.

Built-In Business Flexibility

Real business flexibility is when outside factors cannot change the course of action of a company. Equipping your contact center with the ability to go remote overnight with your workforce is the very definition of flexibility.

NobelBiz OMNI+ is designed to be deployed in any working scenario:

  • On-Premise
  • Hybrid
  • Fully Remote
We’re constantly evaluating technology because we know it evolves so fast and a lot of our business is sales so we needed a platform and technology that offers us the vision for where we are going to be for the next years, and NobelBiz had that vision.
Eric Sims, CEO & Founder Leading Edge Communications

Remote Workforce Management

The work-from-home capabilities of NobelBiz OMNI+ were designed with a holistic approach. Because team management is a crucial step in the life of a contact center, we wanted our solution to be perfectly calibrated and updated for the best possible remote team management experience.

  • Advanced remote training and onboarding capabilities
  • Efficient time and activity tracking for remote employees
  • Easily connect best-performing agents and supervisors with new hires
  • Monitoring, evaluating, and feedback loops for remote workers

All you need is an internet browser

All you need access to a fully functioning cloud contact center is a laptop or desktop computer, an internet connection, and a web browser.

  • Customizable dashboards for agents, supervisors, and admins
  • Integrated data and telephony functions
  • Built-in compliance and top-level security

Other OMNI+ Unified Agent Desktop features

dynamicScripting
Dynamic Agent Scripting
Paper scripts are a thing of the past. Step into the future of contact center scripting with NoblBiz OMNI+ Agent Dynamic Scripting.
blendedInteraction
Media Blending
NobelBIz OMNI+ brings together all the latest interaction channels, organizing everything into one simple-to-use Agent Desktop.
call-recording
Contact Center Call Recording Software
Train, improve agent-client interactions, gain invaluable client information, and more. Everything with the help of the advanced cloud recording capabilities of NoblBiz OMNI+.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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