Many contact center professionals have heard about the omnichannel approach and have a working understanding of what this is. However, few are those that have a solid idea of how to monetize the omnichannel business model as a contact center.
This webinar episode is dedicated to contact center decision-makers considering omnichannel technology. We will look at what it takes to implement an omnichannel solution and how it can help expand the scope of a contact center beyond the voice-only comfort zone.
You will learn about:
1. From Call Center to Contact Center
2. Omnichannel for inbound and outbound
3. Transitioning: the implementation process
4. The learning process: making the most out of the new omnichannel features
5. Monetizing new business opportunities & finding omnichannel clients
Get the Webinar Recording!
Join a lively conversation with:
CEO of Cutter Consulting Group
Jason Cutter, CEO of Cutter Consulting Group, is an author, podcaster and sees himself as a sales success architect for companies and individuals. Even though he didn’t have a sales upbringing or background (his bachelor’s degree is in Marine Biology), he knows what it takes to be successful in sales.
His first book – Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker – is focused on helping anyone in a sales professional.