Multiple Channels, One Screen
Managing multiple channels without having to leave the Agent Desktop is taking agent productivity and multitasking to a new level. NobelBiz OMNI+ empowers your agents by providing easy access to all the new means of communication within one single window, defining the omnichannel experience.
- Voice: Calls and VoiceMail
- Social Media Chat: Facebook, Instagram, Twitter.
- Text: SMS, WhatsApp, Telegram