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Omnichannel Contact Center Software

Unified Agent Desktop

Defined by a blend of unique productivity tools, a high level of customizability, and ease of access, the Unified Agent Desktop is highly adaptable and easy to use, making it much more than just a simple dashboard: it’s a tool designed to enhance productivity.

Create a space where agents feel at home.

NobelBiz OMNI+ pays close attention to the work environment of the contact center agent. This is why the Unified Agent Desktop was designed to be a completely harmonious agent experience with remote work capabilities, easy access, intuitive workflow, and many more…

Multiple Channels, One Screen

Managing multiple channels without having to leave the Agent Desktop is taking agent productivity and multitasking to a new level. NobelBiz OMNI+ empowers your agents by providing easy access to all the new means of communication within one single window, defining the omnichannel experience.

  • Voice: Calls and VoiceMail
  • Social Media Chat: Facebook, Instagram, Twitter.
  • Email
  • Text: SMS, WhatsApp, Telegram
  • WebChat

Intuitive & Customized

The primary function of an agent desktop is to help representatives manage customer queries with ease and efficiency. However, we know that no two contact centers are alike. This is why besides being highly intuitive, NobelBiz OMNI+ also features a customizable agent dashboard to accommodate the needs of any contact center.

We are a company that has about 95% of our employees working out of their homes… The time tracking functions inside the software literally track an agent from the moment they log in to the moment they log out. We use the on-demand reports built into the system to be able to pay our employees who work all over the country accurately and appropriately for the number of hours they’ve logged in and worked.

Eric Sims, CEO & Founder Leading Edge Communication

The Right Information at the Right Time

The Unified Agent Workspace of NobelBiz OMNI+ was built to have a symbiotic relationship with data and customer information. Inputting and pulling data in real-time is simple and intuitive. The workspace was designed to help agents be more productive while saving time and increasing client satisfaction.

OMNI+ Unified Agent Desktop features

Completely Web Based
Internet and a browser window are everything your agents need to get complete access to all the complex features of NobelBiz OMNI+.
Virtual Environment for Agents
Work flexibility is crucial for contact center agents. With NobelBiz OMNI+ each agent has his own account for remote access, activity tracking, performance, and more…
Work From Home (WFH)
In today’s world, working from home is not a luxury anymore. This is probably the one feature that your agent will love the most.
Integrated WebRTC
Equip your contact center with the latest and most convenient digital telephony technology that allows you to import VoIP functions into a web browser.
Dynamic Agent Scripting
Paper scripts are a thing of the past. Step into the future of contact center scripting with NoblBiz OMNI+ Agent Dynamic Scripting.
Media Blending
NobelBIz OMNI+ brings together all the latest interaction channels, organizing everything into one simple-to-use Agent Desktop.
Contact Center Call Recording Software
Train, improve agent-client interactions, gain invaluable client information, and more. Everything with the help of the advanced cloud recording capabilities of NoblBiz OMNI+.
Customer History
Client interactions are carefully tracked, stored, and integrated with your CRM. The system writes and pulls data in real-time for improved efficiency and overall better results.
Real-Time Monitoring in Call Centers
The Real Time Data capabilities of NobelBiz OMNI+ allow real-time reporting on running campaigns inbound, outbound or blended.
agentWorkspace designer
Agent Workspace Designer
Customize toolbars, shortcuts, and labels to create the perfect work environment and provide the agent experience your team will love.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023