OUTBOUND VOICE INTERACTIONS
Preview Dialer
When using Preview Dialer, client information is displayed to the agent alongside the contact information. After reviewing the data, the agent decides if and when to make the call.

When using Preview Dialer, client information is displayed to the agent alongside the contact information. After reviewing the data, the agent decides if and when to make the call.
Although the Preview Dialer is one of the more straightforward dialing methods, this is probably the best choice for campaigns that need a more thoughtful calling process, such as complex sales or any call that requires some preparation beforehand.
Preview is a simple dialing mode. One by one, the system selects the customer records from a list and displays them to the agent for review. The agent decides when to initiate the call and manages the contact review time at his own pace. Precious time is saved as the system eliminates the need for agents to manually look up, copy and call the number.
This empowers agents by enabling them to get to know their customers before the call is initiated. Not to mention that the information displayed can be crucial for the success of the sale or proposal.
Eric Sims, CEO & Founder Leading Edge Communications
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