OUTBOUND VOICE INTERACTIONS

Preview Dialer

NobelBiz OMNI+ redefines the contact center landscape, featuring a versatile suite of dialing options. The Preview Dialer, a highlight of this comprehensive solution, displays client information alongside contact details. This allows agents to make informed decisions, greatly enhancing interaction quality.

But that’s not all—OMNI+ also offers Predictive Dialing, Progressive Dialing, and Manual Dialing, ensuring adaptability to diverse campaign needs. With OMNI+, you’ll experience improved agent productivity and superior customer experiences, all within a single platform.

Take a more conscious approach to outbound with Preview Dialing.

Elevate your outbound strategy with a more thoughtful approach using Preview Dialing. The Preview Dialer offers a user-friendly dialing method, making it an excellent choice for campaigns that require careful consideration. Whether you’re tackling complex sales or calls that demand pre-call preparation, this tool equips your agents with the information they need before making the call. Make smarter and more effective outbound calls with NobelBiz OMNI+.

When it came to communication and professionalism, reliability, and so on, the NobelBiz team was, hands down, the most helpful, informative, and supportive group we’ve come across.

Eric Sims, CEO & Founder Leading Edge Communications

Informed Agents Get Better Sales Results

Preview is a simple dialing mode. One by one, the system selects the customer records from a list and displays them to the agent for review. The agent decides when to initiate the call and manages the contact review time at his own pace. Precious time is saved as the system eliminates the need for agents to manually look up, copy and call the number. 

This empowers agents by enabling them to get to know their customers before the call is initiated. Not to mention that the information displayed can be crucial for the success of the sale or proposal.

Streamline You Outbound Calls with the NobelBiz OMNI+ Preview Dialer

Preview Dialing eliminates the guesswork by presenting your agents with crucial customer information before each call. This efficiency boost translates into less downtime, as agents can focus on live conversations rather than searching for data or making unprepared calls. With fewer manual tasks, your team can make more calls in less time, thus increasing productivity.

Prioritized access to customer information

Prioritized access to customer information streamlines operations by ensuring that agents have instant access to vital data and history, improving the quality of each interaction.

Reduced downtime between calls

Reducing downtime between calls translates to more efficient and productive operations, as agents can dedicate more time to engaging with customers, resulting in increased satisfaction and loyalty.

Enhanced agent focus on live conversations

Enhanced agent focus on live conversations, made possible through streamlined operations, enables them to provide a superior level of customer service, driving customer retention and loyalty.

Increased call volume and overall productivity

Increasing call volume and overall productivity through streamlined operations results in more meaningful connections with customers, ultimately improving revenue and business success.

Engage Through WebChat

Enable real-time conversations on your website with the seamless integration of webchat. Connect with visitors, offer instant assistance, and guide them through their journey, providing a superior level of customer service.

Tailored Customer Interactions

Customization is key in today’s competitive customer service landscape. With Preview Dialing, you can customize each interaction to suit the specific needs of your customers. Agents have the opportunity to study customer profiles and past interactions, ensuring that every call is personalized and relevant. This not only enhances customer satisfaction but also contributes to higher conversion rates.

  • Comprehensive customer profiles
  • Insights from previous interactions
  • Personalized calls and messaging
  • Improved customer satisfaction and conversion rates

Discover how NobelBiz OMNI+ Preview Dialing empowers your contact center with the perfect balance of efficiency and customization. Your path to improved productivity and more meaningful customer interactions starts here.

Related resources

Dialer-Optimization Workshop
workshop
Call Center Dialer Optimization: Use-Cases, Common Mistakes, Strategies, and Solutions.

Other NobelBiz OMNI+ Outbound Voice Features & Capabilities

Predictive Dialing
Predictive Dialing works best in the B2C environment where large call files are used. The system automatically initiates a set number of calls and transfers them to the agent when prospects answer.
Automatic Preview Dialing
Save precious time by having client information displayed to the agent while the system dials the contact number of the prospect.
Progressive Dialing
The Progressive Dialer’s algorithm looks at how many agents you have and starts dialing based on this first piece of information.

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