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OUTBOUND VOICE INTERACTIONS
Preview Dialer
When using Preview Dialer, client information is displayed to the agent alongside the contact information. After reviewing the data, the agent decides if and when to make the call.
Take a more conscious approach to outbound with Preview Dialing.
Although the Preview Dialer is one of the more straightforward dialing methods, this is probably the best choice for campaigns that need a more thoughtful calling process, such as complex sales or any call that requires some preparation beforehand.
Informed Agents Get Better Sales Results
Preview is a simple dialing mode. One by one, the system selects the customer records from a list and displays them to the agent for review. The agent decides when to initiate the call and manages the contact review time at his own pace. Precious time is saved as the system eliminates the need for agents to manually look up, copy and call the number.
This empowers agents by enabling them to get to know their customers before the call is initiated. Not to mention that the information displayed can be crucial for the success of the sale or proposal.
When it came to communication and professionalism, reliability, and so on, the NobelBiz team was, hands down, the most helpful, informative, and supportive group we’ve come across.
Eric Sims, CEO & Founder Leading Edge Communications
Other NobelBiz OMNI+ Outbound Voice Features & Capabilities
Predictive Dialing
Predictive Dialing works best in the B2C environment where large call files are used. The system automatically initiates a set number of calls and transfers them to the agent when prospects answer.
Automatic Preview Dialing
Save precious time by having client information displayed to the agent while the system dials the contact number of the prospect.
Progressive Dialing
The Progressive Dialer’s algorithm looks at how many agents you have and starts dialing based on this first piece of information.
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