NobelBiz offers full
STIR/SHAKEN compliance

NobelBiz supports the initiative to comply with the TRACED act, by offering full STIR/SHAKEN compliance with our telecom network and CCaaS solution, the NobelBiz Voice Carrier Network.

Of course, for level A attestation, you, as a call originator, need to meet certain requirements. One thing you need to know is that every carrier has its own validation process.

For any questions you might have or to learn more about the validation process of NobelBiz, give us a call on 800.975.2844 (toll free), or get in touch with one of our experts by clicking the button below and filling the contact form.

Stir/Shaken Educational Hub

Learn what STIR/SHAKEN is, how to prepare for it, what impact it might have on your contact center’s performance, deal with misunderstandings and more…

2x WEBINARS

Get a complete picture of what STIR/SHAKEN is from a contact center perspective, with two leading experts.

ARTICLE

Clear the FUD and misconceptions around STIR/SHAKEN & learn what can a call center do to stay compliant.

VIDEO

Understand everything you need to know about how STIR/SHAKEN works and what are its real-life consequences.

EBOOK

STIR/SHAKEN for Call Centers: learn what STIR/SHAKEN is and how it can impact the contact center industry.

New Comprehensive eBook on STIR/SHAKEN

The NobelBiz Guide: STIR/SHAKEN for Call Centers eBook

STIR/SHAKEN is here to stay. Learn what it is and how it can impact the contact center industry as a whole and outbound businesses in particular. This eBook is meant to provide all the necessary information to everyone who wants to better understand what STIR/SHAKEN is, especially the professionals from the contact center niche.

Free on-demand webinars

Everything You Need to Know as a Call Center Manager

Call Labeling and Blocking in the Age of STIR/SHAKEN, with Rebekah Johnson

Many contact center professionals are still having trouble understanding how STIR/SHAKEN can impact their contact center business, post-implementation. The new law also became a source of confusion as many people see it as a new potential cause of call labeling and number blocking. This webinar episode will aim at clarifying if and how STIR/SHAKEN impacts the operations of outbound contact centers, post-June 2021.

STIR/SHAKEN for Call Centers Webinar, with Rebekah Johnson

The focus of this webinar is to clear some of the confusion around STIR/SHAKEN, from a call center perspective, by providing insightful answers for two essential questions:

1. How will STIR/SHAKEN affect call centers?

2. How can call centers prepare for STIR/SHAKEN?

NEW BLOG ARTICLE

Misconceptions Surrounding STIR/SHAKEN
STIR/SHAKEN brought about a series of concerns in the contact center community, especially because of the relatively difficult to understand technology that is involved. However, many of these concerns transformed into outright misconceptions. This article addresses some of the most common misunderstandings, from a call center perspective.

STIR/SHAKEN: An Overview

Comprehensive video presentation on how STIR/SHAKEN works and how to prepare for it.

In-Depth Video STIR/SHAKEN Explanation for Call Centers

The NobelBiz team put together a quick and comprehensive video presentation that offers a bird’s-eye view of what STIR/SHAKEN is, and why should you care about this, especially if you run or manage a call center.

This video was created in anticipation of our webinar and offers key information to keep you primed for the main event.

NobelBiz offers full STIR/SHAKEN compliance.

NobelBiz supports the initiative to comply with the TRACED act, by offering full STIR/SHAKEN compliance with our telecom network and CCaaS solutions, the NobelBiz Voice Carrier Network. Of course, for level A attestation, you, as a call originator, need to meet certain requirements. One thing you need to know is that every carrier has its own validation process.

To learn more about the validation process of NobelBiz, get in touch with one of our experts.

For any questions you might have related to some of the topics we touched, give us a call on 800.975.2844 (toll free), or get in touch with one of our experts via this contact form.

STIR/SHAKEN - FAQ

NobelBiz brings you the best possible information for your company.

What is STIR/SHAKEN?
STIR/SHAKEN is a set of protocols and procedures designed to prevent Caller ID spoofing by helping carriers validate the authenticity and legitimacy of a caller using an identity token that carries trust-enabling information.
STIR vs. SHAKEN

The Secure Telephony Identity Revisited (STIR) system adds information to your SIP headers for identification purposes, allowing upstream points in the network to decide whether or not to trust that specific Caller ID.

The Signature-based Handling of Asserted information using toKENs (SHAKEN) is a set of standard rules meant to be adopted by the carriers in order to be able to process STIR information across the network.

The importance of STIR/SHAKEN

Caller ID masking is a form of spoofing use by robocallers for nefarious reasons by tricking people into thinking they are receiving calls from a local or legitimate entity. With the advent of the voice-over-IP telecom systems, this type of spoofing started to be more and more prevalent.

STIR/SHAKEN comes as a technical solution that will help fight these types of actions at a carrier level, nationwide.

Know your Levels of Attestation

Depending on the level of legitimacy, the system divides the numbers into three types:

Full Attestation (Class A): when a SHAKEN STIR carrier knows the individual or the entity making a phone call, and they know the phone number or know the phone number belongs to the individual or entity, and that they are therefore authorized to use the number.

Partial Attestation (Class B): The carrier doesn’t necessarily have all the information. So, they might know the caller individual or entity and trust them, but don’t recognize the number and cannot attest that they are authorized to use that number for their calls.

Gateway Attestation (Class C): Basically, this is just a transiting call, an international number that did not originate on a known network. The carrier doesn’t know the customer. They can still say the call passed through the network. The service provider can see the location of the call they received, but they have no authorization for the source, nor can they verify if it is authorized to use the number.

Read more >

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

"(Required)" indicates required fields

Hidden

Expert Form Tip: Sign Up with Google ReCAPTCHA

To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs.

Important: Delete this tip before you publish the form.

Name(Required)
This field is for validation purposes and should be left unchanged.

Free 30-day Proof of Concept

Unlock Your FREE Month of licensing and take your contact center to the next level.

Fill in this form and save big on your tech stack with NobelBiz OMNI+ cloud contact center software!

"*" indicates required fields

Hidden

Expert Form Tip: Sign Up with Google ReCAPTCHA

To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs.

Important: Delete this tip before you publish the form.

Name*
This field is for validation purposes and should be left unchanged.

New ON-DEMAND Workshop

Boost Outbound Call Volumes With Hybrid Dialing

NEW ON-DEMAND FIRESIDE CHAT!

2023 Contact Center Industry Recap & Future Projections