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The New Normal

Is the Virtual Call Center Taking Over the Industry?

Topics covered:

🗸 What Is a Virtual Call Center?

🗸 The Virtual Space Before, During, and After the Pandemic

🗸 Agent Productivity and Needs in a Virtual Setting

🗸 Hiring, Training, and Evaluating Agents in a Virtual Setting

🗸 Managing Contact Center Agent Mental Health in a Virtual Setting

🗸 The Advantages of Going Virtual

🗸 Do Customers Prefer Brick and Mortar to Virtual?

🗸 Outsourcing – Local vs International Solutions

🗸 Tapping Into the Virtual Employee Market

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