The New Normal
Is the Virtual Call Center Taking Over the Industry?
🗸 What Is a Virtual Call Center?
🗸 The Virtual Space Before, During, and After the Pandemic
🗸 Agent Productivity and Needs in a Virtual Setting
🗸 Hiring, Training, and Evaluating Agents in a Virtual Setting
🗸 Managing Contact Center Agent Mental Health in a Virtual Setting
🗸 The Advantages of Going Virtual
🗸 Do Customers Prefer Brick and Mortar to Virtual?
🗸 Outsourcing – Local vs International Solutions
🗸 Tapping Into the Virtual Employee Market