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Training and Coaching Contact Center Supervisors
An authentic recipe for highly motivated and performing teams
Topics covered:
đź—¸ The Contact Center operations environment today
🗸 What makes a good supervisor – the “perfect blend of skill and will”
🗸 Essential supervisor skills – how to spot and nurture them
đź—¸ Training and Coaching best practices
đź—¸ How to boost Motivation through Gamification
đź—¸ How technology can help in training, coaching; engaging supervisors and teams
