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Training and Coaching Contact Center Supervisors

An authentic recipe for highly motivated and performing teams

Topics covered:

🗸 The Contact Center operations environment today

🗸 What makes a good supervisor – the “perfect blend of skill and will”

🗸 Essential supervisor skills – how to spot and nurture them

🗸 Training and Coaching best practices

🗸 How to boost Motivation through Gamification

🗸 How technology can help in training, coaching; engaging supervisors and teams

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