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The Untold Story of Mental Health in Call Centers

How to Nurture and Protect the Mental Health of Agents

Topics covered:

🗸 The Call Center Stress Syndrome – How to Recognize and Address It

🗸 How to Identify Unique Stressors in Call Centers

🗸 The Impact of the Pandemic on Call Center Agent Common Stressors

🗸 The Correlation Between High Stress/Low Control and High Turnover

🗸 How to Improve the Mental Health of Your Call Center Agents

🗸 Expert Strategies in Addressing Mental Health in Call Centers

🗸 What Creates a Healthy Work Environment?

🗸 What Helps? How INCEPT Managed to Motivate Employees

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