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The Untold Story of Mental Health in Call Centers
How to Nurture and Protect the Mental Health of Agents
Topics covered:
🗸 The Call Center Stress Syndrome – How to Recognize and Address It
🗸 How to Identify Unique Stressors in Call Centers
🗸 The Impact of the Pandemic on Call Center Agent Common Stressors
🗸 The Correlation Between High Stress/Low Control and High Turnover
🗸 How to Improve the Mental Health of Your Call Center Agents
🗸 Expert Strategies in Addressing Mental Health in Call Centers
🗸 What Creates a Healthy Work Environment?
🗸 What Helps? How INCEPT Managed to Motivate Employees