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Solutions for Turnover, Technology & Culture

A Crisis-proof Call Center

Topics covered:

🗸 Virtual training and challenges

🗸 IT problems and solutions

🗸 Is there such a thing as company culture? 

🗸 What is the role of coaching

🗸 The HR dilemma and agent turnover

🗸 Omnichannel and agent experience

🗸 Predictions for the future of call centers

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