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The Key Steps of Implementing New Contact Center Technology

Topics covered:

🗸 The role of Project Management in the technology implementation project

🗸 The roadmap of implementing new technology within a contact center

🗸 The main challenges of the implementation stage

🗸 Addressing the fears of contact center owners and managers

🗸 Implementing telecom projects vs. implementing cloud software solutions

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How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023