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Call Center Talent Acquisition & Hiring for Success

Scouting for a productive and loyal workforce

Topics covered:

🗸 The pandemic impact on the call center workforce market

🗸 Understanding the rising demand for agents in the call center sector

🗸 How to tackle the strain on the call center HR departments

🗸 Call center hiring strategies: pre-pandemic vs. now

🗸 Defining the ideal candidate for call center remote & hybrid work

🗸 Qualities that indicate long-term agent retention & performance

🗸 How to build a strong agent team in the remote environment

🗸 Call center seasonality: a staffing perspective

🗸 The role of technology in how agents are hired & trained

🗸 Technical requirements for effective remote hiring & training

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