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Unified Agent Desktop

Agent Workspace

With NobelBiz OMNI+, contact center managers and owners can completely control and customize the agent’s environment.

agent workspace

The NobelBiz OMNI+ Agent Workspace lets you create the perfect work environment for your team.

Depending on the needs of a particular contact center, the Agent Interface of NobelBiz OMNI+ can be customized to foster a more productive workflow and more efficient campaigns. It’s simple, and it’s fast. But above all, it’s convenient.

Customize Your Agent's Success

Depending on the industry or profile, every contact center has its way of doing things. This is why the Agent Interface of NobelBiz OMNI+ can be customized to offer a unique agent experience. 

  • Choose what toolbars to show.
  • Add, replace or take out shortcuts.
  • Adjust the size of the font or labels, etc.
The time tracking functions inside the software literally track an agent from when they login to when they log out. We use the on-demand reports built into the system to be able to pay our employees who work all over the county accurately and appropriately for the number of hours they’ve logged in and worked.
Brad Dashnaw, CEO of Shift Marketing

Other OMNI+ Unified Agent Desktop features

Integrated WebRTC
Equip your contact center with the latest and most convenient digital telephony technology that allows you to import VoIP functions into a web browser.
Completely Web Based
Internet and a browser window are everything your agents need to get complete access to all the complex features of NobelBiz OMNI+.
Contact Center Call Recording Software
Train, improve agent-client interactions, gain invaluable client information, and more. Everything with the help of the advanced cloud recording capabilities of NoblBiz OMNI+.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023