Agent-friendly usability, ergonomic excellence, and heightened productivity
The Agent Interface is nothing less than the virtual office of your agents. Here is where all the hard work happens, where success is being recorded, and where failure can be analyzed.
This is why it is one of the key elements of every contact center platform. Its impact on the work quality of your agents is so great that it can literally make the difference between winning or losing at a business level.
The top priority for the NobelBiz OMNI+ Agent Interface is to find the perfect balance between agent usability, ergonomics, and productivity.
The Agent Interface is probably one of the most important elements of a performance-oriented contact center. And if this is true in a regular brick-and-mortar environment, the agent interface is twice as important in a remote work setup. We wanted it to be easy to use, without losing any of the productivity options that make the NobelBiz OMNI+ such an amazing product.