Unified Agent Desktop
Customer History
Nothing is lost with the Customer History view because NobelBiz OMNI+ offers in-depth historical information for every client, inbound or outbound.

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Nothing is lost with the Customer History view because NobelBiz OMNI+ offers in-depth historical information for every client, inbound or outbound.
Get instant access to all the previous interactions of every client across a multitude of channels. The agent has immediate access to previous interactions with a particular client while also being able to update CRM information without having to leave the NobelBiz OMNI+ agent interface.
Providing the agents with all the previous interaction information of a particular client solves half of the Customer Experience equation. Historical Interaction View offers a full image of all past agent-client interactions, including:
Until we deployed OMNI+ we had no means automating emails or text messages or even voicemail messages…
This is was a game-changing decision.
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