Unified Agent Desktop

Customer History

Nothing is lost with the Customer History view because NobelBiz OMNI+ offers in-depth historical information for every client, inbound or outbound. 

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Customer History is essential for ANY omnichannel contact center.

Get instant access to all the previous interactions of every client across a multitude of channels. The agent has immediate access to previous interactions with a particular client while also being able to update CRM information without having to leave the NobelBiz OMNI+ agent interface.

Customer History: The Foundation of a Healthy CX Strategy

Providing the agents with all the previous interaction information of a particular client solves half of the Customer Experience equation. Historical Interaction View offers a full image of all past agent-client interactions, including:

  • Date and time
  • Channel
  • Name of the agent(s) the client interacted with
  • Issues and dispositions history

Until we deployed OMNI+ we had no means automating emails or text messages or even voicemail messages…
This is was a game-changing decision.

Brad Dashnaw, CEO – Shift Marketing

Other OMNI+ Unified Agent Desktop features

Real-Time Monitoring in Call Centers
The Real Time Data capabilities of NobelBiz OMNI+ allow real-time reporting on running campaigns inbound, outbound or blended.
agentWorkspace designer
Agent Workspace Designer
Customize toolbars, shortcuts, and labels to create the perfect work environment and provide the agent experience your team will love.
Work From Home (WFH)
In today’s world, working from home is not a luxury anymore. This is probably the one feature that your agent will love the most.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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Outbound Compliance Survival Kit


How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023