Unified Agent Desktop

Customer History

Nothing is lost with the Customer History view because NobelBiz OMNI+ offers in-depth historical information for every client, inbound or outbound. 

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Customer History is essential for ANY omnichannel contact center.

Get instant access to all the previous interactions of every client across a multitude of channels. The agent has immediate access to previous interactions with a particular client while also being able to update CRM information without having to leave the NobelBiz OMNI+ agent interface.

Customer History: The Foundation of a Healthy CX Strategy

Providing the agents with all the previous interaction information of a particular client solves half of the Customer Experience equation. Historical Interaction View offers a full image of all past agent-client interactions, including:

  • Date and time
  • Channel
  • Name of the agent(s) the client interacted with
  • Issues and dispositions history

Until we deployed OMNI+ we had no means automating emails or text messages or even voicemail messages…
This is was a game-changing decision.

Brad Dashnaw, CEO – Shift Marketing

Other OMNI+ Unified Agent Desktop features

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Real-Time Monitoring in Call Centers
The Real Time Data capabilities of NobelBiz OMNI+ allow real-time reporting on running campaigns inbound, outbound or blended.
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Agent Workspace Designer
Customize toolbars, shortcuts, and labels to create the perfect work environment and provide the agent experience your team will love.
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Work From Home (WFH)
In today’s world, working from home is not a luxury anymore. This is probably the one feature that your agent will love the most.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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