Media Blending at Its Finest
NobelBiz OMNI+ unifies virtually every type of communication into one single, easy-to-use, intuitive agent interface that allows easy transitioning between media and channels with just a click of a button. Combine interactions across:
Voice: Seamlessly handle calls and voicemails within NobelBiz OMNI+, ensuring smooth customer conversations and effective message retrieval for follow-up.
Social Media Chat: Engage with customers on popular platforms like Facebook, Instagram, and Twitter, building strong relationships through instant and interactive communication.
Email: Efficiently manage email interactions, prioritize messages, and respond promptly, ensuring timely resolutions and excellent customer satisfaction.
Text: Connect with customers through SMS, WhatsApp, and Telegram, providing quick and convenient messaging options for personalized and efficient support.
WebChat: Offer real-time assistance on websites, resolving customer queries instantly and creating seamless online experiences that drive customer loyalty.