Unified Agent Desktop
Media Blending
As omnichannel is becoming mainstream in the contact center world, media blending will be the cornerstone for unifying all channels into just one communication platform.

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As omnichannel is becoming mainstream in the contact center world, media blending will be the cornerstone for unifying all channels into just one communication platform.
The era of voice-only call centers is rapidly coming to an end. As client communication behavior changes, the contact center industry needs to adapt and seek technical solutions that combine multiple communication methods, unifying them into one master platform, such as NobelBiz OMNI+.
NobelBiz OMNI+ unifies virtually every type of communication into one single, easy-to-use, intuitive agent interface that allows easy transitioning between media and channels with just a click of a button. Combine interactions across:
Witness a true omnichannel solution that enables a 360 experience for customers across all channels, while maintaining efficiency at the highest level. Blended Interaction Handling of NobelBiz OMNI+ offers a positive experience both for the agent and for the client:
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