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Unified Agent Desktop
Contact Center Call Recording Software
With NobelBiz OMNI+, you get advanced out-of-the-box Contact Center Call Recording Software with cloud storage and precise metadata capabilities.
Easily record, store, manage, and access campaign recordings.
Besides offering a complete overview of entire campaigns, the recordings can be listened to directly from the supervisor’s interface, straight from an internet browser, as soon as the call has ended. The Digital Call Recording feature of NobelBiz OMNI+ takes monitoring, training, and evaluation to new heights of excellence.
Quick Storage and Precise Metadata for Every Call Recording
Calls are being recorded and automatically stored in the cloud with unique identification metadata that includes:
- date and time of the call
- name of the agent taking the call
- customer phone number
Because of this, if a client makes a complaint about an agent being rude or ill-intended, the supervisor can quickly pinpoint and access that specific call straight from their browser.
The recording function has really helped us to be able to raise the bar by being able to hear the calls of our agents and how they sound, to show them where they can make improvements. This is really a great feature that we’ve enjoyed using.
Brad Dashnaw, CEO @ Shift Marketing
Partial Call Recording Capabilities for Secure Sensitive Information Exchanges
Why would anyone want to stop a call? Because the agent needs to collect sensitive information. NobelBiz OMNI+ is PCI compliant, and one of the requirements is the capability to stop the recording for as long as sensitive data is being processed.
NobelBiz plays by the highest data security standards, and the Digital Call Recording function is an essential piece of the puzzle.
Other OMNI+ Unified Agent Desktop features
Real-Time Monitoring in Call Centers
The Real Time Data capabilities of NobelBiz OMNI+ allow real-time reporting on running campaigns inbound, outbound or blended.
Work From Home (WFH)
In today’s world, working from home is not a luxury anymore. This is probably the one feature that your agent will love the most.
Completely Web Based
Internet and a browser window are everything your agents need to get complete access to all the complex features of NobelBiz OMNI+.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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