Unified Agent Desktop
Contact Center Call Recording Software
With NobelBiz OMNI+, you get advanced out-of-the-box Contact Center Call Recording Software with cloud storage and precise metadata capabilities.

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With NobelBiz OMNI+, you get advanced out-of-the-box Contact Center Call Recording Software with cloud storage and precise metadata capabilities.
Besides offering a complete overview of entire campaigns, the recordings can be listened to directly from the supervisor’s interface, straight from an internet browser, as soon as the call has ended. The Digital Call Recording feature of NobelBiz OMNI+ takes monitoring, training, and evaluation to new heights of excellence.
Calls are being recorded and automatically stored in the cloud with unique identification metadata that includes:
Because of this, if a client makes a complaint about an agent being rude or ill-intended, the supervisor can quickly pinpoint and access that specific call straight from their browser.
Why would anyone want to stop a call? Because the agent needs to collect sensitive information. NobelBiz OMNI+ is PCI compliant, and one of the requirements is the capability to stop the recording for as long as sensitive data is being processed.
NobelBiz plays by the highest data security standards, and the Digital Call Recording function is an essential piece of the puzzle.
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