Partial Call Recording Capabilities for Secure Sensitive Information Exchanges
NobelBiz OMNI+ prioritizes data security, including the protection of sensitive information during customer interactions. The partial call recording feature ensures compliance with PCI standards by allowing agents to pause the recording when collecting sensitive data. This enables a secure environment where confidential information, such as credit card details, can be exchanged without being stored in the call recording.
By adhering to the highest data security standards, NobelBiz demonstrates its commitment to safeguarding customer information and maintaining trust. The digital call recording function serves as a crucial component in this endeavor, ensuring that sensitive data is handled responsibly and securely. Agents can confidently engage with customers, knowing that their conversations involving sensitive information are protected, minimizing the risk of data breaches and promoting a secure customer experience.
With partial call recording capabilities, NobelBiz OMNI+ strikes a balance between providing efficient customer service and maintaining data security. This feature enables contact centers to fulfill their compliance obligations, protect customer privacy, and instill confidence in their operations, all while delivering exceptional service and maintaining a seamless customer experience.