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NobelBiz OMNI+ is a complete cloud-hosted, web-based contact center platform where easy access meets efficient resource management. All the data and telephony functions are fully integrated into this unique web-based interface.
When your contact center software can be accessed straight from an internet browser, you get the benefits of easy access
and efficient resource management without worrying about hardware issues, maintenance, or hardware-related costs.
Web-based means that the software will not use any local resources. All the hardware you need to access NobelBiz OMNI+ fully is a laptop or desktop computer and an internet connection; that’s it:
NobelBiz OMNI+ is designed to accommodate virtually any contact center scenario, without exception, from A to Z. The software features two main modules with two different dashboards, equipped with specific features for enhanced productivity and KPI monitoring, and advanced reporting capabilities.
Both modules are fully functional in the web-based environment and can be easily accessed from anywhere.
The NobelBiz team was very flexible in working with us and understanding that our business was very unique and very specific in terms of reporting and integration with other platforms.
The Web-Based nature of NobelBiz OMNI+ offers unprecedented ease of access. Regardless of your role in the team (agent, supervisor, or admin), all you need is a username and a password.
You will instantly get access to one of these three dashboards based on the role assigned to you.
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NEW LIVE WORKSHOP WITH Q&A:
How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023
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