Unified Agent Desktop

Completely Web-Based

NobelBiz OMNI+ is a complete cloud-hosted, web-based contact center platform where easy access meets efficient resource management. All the data and telephony functions are fully integrated into this unique web-based interface.

Discover an entirely web-based platform fostering a genuinely simplified and optimized workflow

When your contact center software can be accessed straight from an internet browser, you get the benefits of easy access
and efficient resource management without worrying about hardware issues, maintenance, or hardware-related costs.

Minimal Hardware Requirements

Web-based means that the software will not use any local resources. All the hardware you need to access NobelBiz OMNI+ fully is a laptop or desktop computer and an internet connection; that’s it:

  • You don’t need to install anything on your machine
  • You don’t need to download any software
  • You don’t have to worry about any upgrades

Two Main Modules

NobelBiz OMNI+ is designed to accommodate virtually any contact center scenario, without exception, from A to Z. The software features two main modules with two different dashboards, equipped with specific features for enhanced productivity and KPI monitoring, and advanced reporting capabilities.

  1. Supervisor Interface
  2. Agent Interface

Both modules are fully functional in the web-based environment and can be easily accessed from anywhere.

The NobelBiz team was very flexible in working with us and understanding that our business was very unique and very specific in terms of reporting and integration with other platforms.

Brad Dashnaw, CEO of Shift Marketing

Ease of Access with Permission-Based Login

The Web-Based nature of NobelBiz OMNI+ offers unprecedented ease of access. Regardless of your role in the team (agent, supervisor, or admin), all you need is a username and a password.

You will instantly get access to one of these three dashboards based on the role assigned to you.

Other OMNI+ Unified Agent Desktop features

Virtual Environment for Agents
Work flexibility is crucial for contact center agents. With NobelBiz OMNI+ each agent has his own account for remote access, activity tracking, performance, and more…
Work From Home (WFH)
In today’s world, working from home is not a luxury anymore. This is probably the one feature that your agent will love the most.
Integrated WebRTC
Equip your contact center with the latest and most convenient digital telephony technology that allows you to import VoIP functions into a web browser.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023