Unified Agent Desktop

Completely Web-Based

NobelBiz OMNI+ offers contact centers a comprehensive and user-friendly cloud-hosted solution, combining easy access with efficient resource management. With all data and telephony functions seamlessly integrated into a unified web-based interface, contact center teams can streamline their operations and optimize their productivity.

This unique platform empowers agents to handle customer interactions with ease, providing them with a centralized hub to access critical information, collaborate with team members, and deliver exceptional customer experiences.

NobelBiz OMNI+ simplifies the contact center management process, enabling organizations to focus on delivering top-notch service and achieving their business goals.

Discover an entirely web-based platform fostering a genuinely simplified and optimized workflow

When your contact center software can be accessed straight from an internet browser, you get the benefits of easy access and efficient resource management without worrying about hardware issues, maintenance, or hardware-related costs.

Minimal Hardware Requirements

At NobelBiz, we understand the importance of simplicity and accessibility when implementing and running a web-based contact center. This is why we’ve designed NobelBiz OMNI+ to have minimal hardware requirements, ensuring hassle-free setup, quick onboarding and streamlined operations.

With just a laptop or desktop computer, an internet connection and a headset, your remote agents are ready to unlock the full potential of our complete web-based contact center solution.

Gone are the days of investing in expensive hardware infrastructure and dealing with complicated installations and expensive maintenance. By leveraging the power of the internet, we’ve eliminated the need for local resources, creating a nimble, cost-effective and convenient solution for any type of contact center.

All the hardware you need to access NobelBiz OMNI+ fully is a laptop or desktop computer and an internet connection; that’s it:

You don’t need to install anything on your machine
You don’t need to download any software
You don’t have to worry about any upgrades

Two Main Modules

NobelBiz OMNI+ is designed to accommodate virtually any contact center scenario, without exception, from A to Z. The software features two main modules with two different dashboards, equipped with specific features for enhanced productivity and KPI monitoring, and advanced reporting capabilities.

The Supervisor Interface

In order to improve the overall performance of a supervisor that already has a lot on their head, management needs to think of these three words: simplify, simplify, simplify. The truth is that no matter how dedicated a contact center supervisor is, TECHNOLOGY will always play a huge role in their overall performance. (And the overall performance of the call center itself, for that matter.)

The Supervisor Interface of NobelBiz OMNI+ cloud contact center software is one of the most advanced and ergonomic dashboards on the market, with an easy setup, modular frame, customizable windows, advanced supervisor-to-agent communication options or real-time KPI monitoring.

Access your Services, set up and manage Campaigns, monitor Agents and see the Customer status, all from a single multifunctional web-based dashboard.

The Agent Interface

The Agent Interface is nothing less than the virtual web-based office of your agents. Here is where all the hard work happens, where success is being recorded and where failure can be analyzed.

This is why it is one of the key elements of every contact center platform. Its impact on the work quality of your agents is so great, that it can literally make the difference between winning or losing, at a business level.

The top priority for the NobelBiz OMNI+ Agent Interface is to find the perfect balance between agent usability, ergonomics and productivity, all while providing a flexible work environment for your representatives.

Both modules are fully functional in the web-based environment and can be easily accessed from anywhere.

The NobelBiz team was very flexible in working with us and understanding that our business was very unique and very specific in terms of reporting and integration with other platforms.

Brad Dashnaw, CEO of Shift Marketing

Ease of Access with Permission-Based Login

Upon log in, the NobelBiz OMNI+ user is greeted with a personalized web-based dashboard tailored to their specific role.

Agents can dive into their dedicated dashboard, equipped with all the tools and features needed to handle customer interactions right away, picking up to where they left before signing out.

Supervisors gain immediate access to a comprehensive overview of team and campaign performance, real-time metrics, and the ability to manage and support live agents in an instant.

Administrators have the power to configure system settings, manage user accounts, and customize the contact center solution to suit the organization’s unique needs.

This role-based approach, paired with the 100% web-based system, ensures that each team member has instant access to the right set of features and information, maximizing productivity and streamlining workflows.

Benefits of a web-based contact center

Web-based contact centers are becoming increasingly popular among businesses of all sizes due to the explosion of online communication channels and the convenience of managing them from a single point of command. Let’s look at some of the key benefits of using a web-based contact center software such as NobelBiz OMNI+:

Cost savings: Web-based (aka hosted or cloud) contact centers can help you reduce big money on infrastructure, operations, and maintenance costs because they require minimum hardware or software expenses.

Scalability: A web-based contact center can easily scale up or down depending on your business needs, making it the ideal solution for the fast-paced business environment of today.

Flexibility: According to Forbes, 43% of all business IT leaders, the biggest advantage of adopting cloud solutions is increased platform and service flexibility.

WFH Capabilities: A web-based CCaaS powered contact center allow agents to work from anywhere with an internet connection. This can help solve churn by attracting and retaining top talent.

Real-time analytics: Web-based contact centers can provide reliable data from a wide range of analytics and reporting tools that provide historical and real-time information you can customize to build comprehensive performance reports.

Redundancy and Failover: Data accessibility is of paramount importance for contact centers, regardless of the niche they operate in. The OMNI+ platform is built to switch to a redundant or standby computer server, system or network upon the failure or abnormal termination of the previously active application. In other words OMNI+ has a built in safety net to assure a smooth and reliable workflow.

Other OMNI+ Unified Agent Desktop features

Virtual Environment for Agents

Work flexibility is crucial for contact center agents. With NobelBiz OMNI+ each agent has his own account for remote access, activity tracking, performance, and more…

Work From Home (WFH)

In today’s world, working from home is not a luxury anymore. This is probably the one feature that your agent will love the most.

Integrated WebRTC

Equip your contact center with the latest and most convenient digital telephony technology that allows you to import VoIP functions into a web browser.

Related resources

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Unified Agent Desktop

Completely Web-Based

Discover an entirely web-based platform fostering a genuinely simplified and optimized workflow

Minimal Hardware Requirements

Two Main Modules

The Supervisor Interface

The Agent Interface

Ease of Access with Permission-Based Login

Benefits of a web-based contact center

Other OMNI+ Unified Agent Desktop features

Virtual Environment for Agents

Work From Home (WFH)

Integrated WebRTC

Related resources

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

Cloud Elasticity: Smart Contact Center Resource Management

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