Defined by a blend of unique productivity tools, a high level of customizability, and ease of access, the Unified Agent Desktop is highly adaptable and easy to use, making it much more than just a simple dashboard: it’s a tool designed to enhance productivity.
NobelBiz OMNI+ pays close attention to the work environment of the contact center agent. This is why the Unified Agent Desktop was designed to be a completely harmonious agent experience with remote work capabilities, easy access, intuitive workflow, and many more…
Managing multiple channels without having to leave the Agent Desktop is taking agent productivity and multitasking to a new level. NobelBiz OMNI+ empowers your agents by providing easy access to all the new means of communication within one single window, defining the omnichannel experience.
The primary function of an agent desktop is to help representatives manage customer queries with ease and efficiency. However, we know that no two contact centers are alike. This is why besides being highly intuitive, NobelBiz OMNI+ also features a customizable agent dashboard to accommodate the needs of any contact center.
We are a company that has about 95% of our employees working out of their homes… The time tracking functions inside the software literally track an agent from the moment they log in to the moment they log out. We use the on-demand reports built into the system to be able to pay our employees who work all over the country accurately and appropriately for the number of hours they’ve logged in and worked.
The Unified Agent Workspace of NobelBiz OMNI+ was built to have a symbiotic relationship with data and customer information. Inputting and pulling data in real-time is simple and intuitive. The workspace was designed to help agents be more productive while saving time and increasing client satisfaction.
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