Season 7

The Contact Center Industry: a 2022 Retrospective

Bradley Butler from NobelBiz is sharing the ins and outs on the Contact Center Industry, in regards to the trends and highlights of 2022. From the era of self-service, cloud software and the innovations in call scripting and VOC, here’s a retrospective of the last year.

Topics covered

  • The Rise of Cloud-Based Solutions in Contact Centers
    How cloud adoption is transforming business operations and efficiency.
  • Self-Service as the New Standard in CX
    Exploring the increasing role of self-service and its impact on customer interactions.
  • Harnessing Voice & Speech Analytics for Smarter Engagement
    The role of AI-driven analytics in enhancing customer conversations.
  • Modernizing Call Scripting for Better Performance
    How evolving call scripting strategies improve customer interactions.
  • Automation’s Expanding Role in Contact Centers
    The growing influence of automation in optimizing customer service.
  • The Future of Hybrid & Remote Work in the Industry
    Examining the long-term impact of flexible work models.
Brad Buttler: Contact Center Software Consultant

with Bradley Butler

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