Linkedin Facebook Twitter Youtube
Contact us

Season 1

CX-Ray of Business World Today

This season, we’re unlocking the secrets to exceptional customer experience (CX), revealing the strategies, leadership insights, and evolving expectations that define today’s business landscape. From holistic CX approaches to the power of omnichannel communication, we’re covering it all.

With the expertise of Steve Bederman, we’ll guide you through the essential tools and techniques to elevate customer satisfaction and business success. Prepare for an insightful journey into the heart of CX, where every episode is designed to challenge the norm and inspire the next evolution of customer engagement.

Topics covered

  • Understanding Customer Experience (CX)
    Exploring the core principles of CX, including its role in building genuine client relationships and delivering holistic service.
  • Adapting to Changing Customer Expectations
    Examining how customer expectations have evolved and how businesses can continue to meet and exceed them.
  • Tools and Strategies for Effective CX
    Highlighting essential elements of a CX toolkit, including omnichannel communication and data-driven decision-making.
  • Managing Customer Service and Remote Work
    Discussing strategies for managing end-to-end customer service, including the challenges and opportunities of remote work.
  • Leadership and CX Management
    Addressing leadership challenges in modern workforce management and how CEOs can effectively oversee CX initiatives.
  • Measuring and Improving CX Success
    Emphasizing the importance of measuring customer satisfaction and continuously improving engagement strategies.
  • Lessons and Future of CX
    Reflecting on key CX takeaways from past experiences, particularly lessons from the pandemic, and predicting future trends.
Steve Bederman

with Steve Bederman

S1: CX-Ray of Business World Today - On Demand

Episodes

13 Videos

ON-DEMAND Webinar

AI, Automation & the Human Touch: Balancing Tech & Talent in Call Centers

>WATCH ON-DEMAND

Upcoming Webinar

Avoiding Common Technology Mistakes in Contact Centers

>Sign Up