Season 6

The Great Resignation and A New Employment Construct, with Rachel Macklin

As we know, there was an unprecedented number of people leaving their jobs between April and September 2021. The pandemic had a direct impact on people’s mindsets regarding where and when they want to work, seeking out more flexible positions, and more happiness. Together with Rachel Macklin from Parker Staffing, we analyze how are the employers keeping up with these changes while tending to their business’s needs, the impact of this on contact center industries, the definition of toxic culture, how it shows up, and what it costs individuals and companies.

Topics covered

The Great Resignation: A Temporary Shift or a New Era?
Exploring the long-term impact of workforce changes post-pandemic.
Understanding & Addressing Toxic Workplace Culture
Identifying harmful work environments and strategies to foster healthier cultures.
Employee Needs & Expectations in the Modern Workplace
What today’s workforce values and how businesses can adapt.
The Impact of Toxic Culture on Employee Retention
How workplace environments influence turnover rates and engagement.
Strategies for Retaining Talent in a Changing Job Market
What companies can do to keep employees engaged and satisfied.
The Future of Employment: New Work Models & Expectations
How hybrid work, financial incentives, and job expectations are evolving.
Intelligent Staffing & Workforce Planning in a Post-COVID World
Adapting hiring and talent management strategies for the future.