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Season 4

Contact Center Best Practices and Coaching Techniques

This season, BizUncut takes a deep dive into the world of call center coaching and performance management. From training strategies to workforce optimization, we explore how leaders can improve team engagement, streamline operations, and implement best practices for long-term success.

With expert insights from Ryan Peters, this series uncovers practical approaches to coaching, remote team management, and evaluation methods that enhance contact center efficiency. Join us as we navigate the key challenges and solutions shaping the future of call center leadership.

Topics covered

  • Effective Call Center Coaching Strategies
    Exploring techniques to enhance call center performance through coaching, personalized training, and staff engagement.
  • Managing Remote Call Center Teams
    Addressing strategies for maintaining team productivity and coaching effectiveness in a remote work environment.
  • Optimizing Operations for Better Performance
    Discussing methods for turning around struggling call centers, improving workflow, and ensuring operational efficiency.
  • Staffing and Workforce Management
    Highlighting the importance of workforce scheduling, agent evaluation, and resource allocation for call center success.
  • Standard Operating Procedures (SOPs) in Call Centers
    Examining the role of SOPs in enforcing best practices, maintaining accountability, and ensuring consistency in operations.
  • Evaluation and Training for Long-Term Success
    Providing insights into assessing call center health, refining coaching techniques, and enhancing agent performance through training.

with Ryan Peters

S4: Contact Center Best Practices and Coaching Techniques

Episodes

8 Videos

ON-DEMAND Webinar

AI, Automation & the Human Touch: Balancing Tech & Talent in Call Centers

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Upcoming Webinar

Avoiding Common Technology Mistakes in Contact Centers

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