Self-Service Customer Experience

NobelBiz OMNI+ allows contact centers to create, design, and implement advanced self-service customer experience solutions. Clients can now text or call in and solve their problems without interacting with an agent. 

Sync the Self-Service Options of Your Contact Center With the Needs of Your Client Base.

If you and your team are struggling with inbound interactions that tend to be repetitive, the best approach as a contact center is to deploy a self-service solution. This will greatly simplify and streamline the client experience and free up agent time.  

Deploy Self-Service in Multiple Scenarios

NobelBizOMNI+ offers complete Self-Service capabilities that can be easily integrated into any type of inbound scenario, across multiple industries. With self-service capabilities, your clients can:

  • seek and confirm information
  • book flies, trips, accommodation, etc.
  • buy products with safe credit card processing
  • make appointments
  • get confirmations and so on…
NobelBiz allows us and our clients to drive business not only the way it is conducted today, but with a vision for where we are going to be for the next 5 years in the future.
Eric Sims, CEO & Founder Leading Edge Communications

Other NobelBiz OMNI+ Inbound Voice Features & Capabilities

Computer Telephony Integration (CTI)
Computer Telephony Integration (CTI)
NobelBiz OMNI+ evolved beyond synchronizing client intelligence with voice calls only. Instead, you can now pull data on virtually every interaction for every communication channel.
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD)
You can connect every call to your most qualified agents using customizable filters and skill-based routing technology—a simple tool to maximize the quality of your customer experience out of the box.
Dynamic Routing
Imagine having an IVR’s capabilities transferred to virtually every single inbound channel, from email, SMS, or social media texting applications.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023