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INBOUND VOICE INTERACTIONS
Text to Speech (TTS)
Text-to-speech IVR technology has many use cases in the contact center space, from conversational IVRs to rapid outbound pre-recorded messages and multilingual support.
Deploy Text to Speech technology to its full potential.
It is in a contact center environment that IVR technology can really come into its own. Beyond IVR applications, coupling text-to-speech with automatic speech recognition software can take inbound operations and automation to the next level.
Enhance your IVR with TTS features
Save time and money. With the text-to-speech feature, you can add new sections to your IVR in no time, without having to hire a voice actor. In addition, TTS technology can help you quickly create and deliver an IVR in multiple languages.
I would definitely recommend NobelBiz OMNI+ because of its ease of installation, quick learning curve and the quality of the reports it produces.
Brad Dashnaw, CEO – Shift Marketing
TTS & Self Service
Self-service query-type inbound interactions are powered by text-to-speech software that pulls information from the company’s database and delivers it to the customer using spoken words. This feature is associated with an IVR and used to check balance, credit or any other information.
Other NobelBiz OMNI+ Inbound Voice Features & Capabilities
Self-Service Customer Experience
NobelBiz OMNI+ offers you the possibility to exceed the expectations of your client base by offering some of the most advanced self-service solutions on the market.
Voice Mail Queue Distribution
Voicemail handling is now treated as any other inbound interaction. The agent interface makes it easy to reply using any interaction channel such as SMS, email, voice, etc.
Automatic Speech Recognition (ASR)
The built-in ASR is one of those features designed to future-proof your contact center operations. Paired with the TTS features and integrated with our IVR, it offers endless possibilities for customization.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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