INBOUND VOICE INTERACTIONS

Text to Speech (TTS)

NobelBiz’s Text-to-Speech (TTS) IVR technology presents a wide range of valuable applications. From facilitating natural-sounding interactive voice response systems to efficiently delivering outbound pre-recorded messages and providing multilingual support, our TTS solution greatly enhances customer communication. Its versatile features cater to diverse needs, ensuring seamless interactions and effective engagement within the contact center space.

Deploy Text to Speech technology to its full potential.

Leverage the true capabilities of Text-to-Speech (TTS) technology to the fullest extent. The contact center environment provides the ideal stage for IVR technology to truly shine. Extending beyond conventional IVR use, the fusion of text-to-speech with automatic speech recognition software holds the promise of elevating inbound operations and automation to an entirely new level.

This strategic pairing opens doors to heightened efficiency and enhanced customer experiences within the realm of contact centers.

Enhance your IVR with TTS features

Elevate your IVR experience with the advanced TTS capabilities offered by NobelBiz. Streamline operations and optimize resources by embracing this innovative solution. Seamlessly integrate new sections into your IVR without the hassle and cost of hiring a voice actor. NobelBiz’s TTS empowers you to efficiently craft and deploy IVR interactions, enabling swift customization to suit your unique needs.

Beyond this, the technology shines in enabling rapid development and deployment of IVRs in various languages, catering to a diverse customer base and enhancing engagement. Experience a new dimension of efficiency and versatility in IVR management through NobelBiz’s TTS features.

I would definitely recommend NobelBiz OMNI+ because of its ease of installation, quick learning curve and the quality of the reports it produces.

Brad Dashnaw, CEO – Shift Marketing

Multilingual Magic: TTS for a Global Customer Base

Unlock the potential of global customer connections with the NobelBiz OMNI+ Text-to-Speech (TTS) function. Seamlessly transcending language barriers, this feature infuses your contact center with multilingual magic, ensuring that every interaction resonates with customers worldwide.

Global Expansion Made Easy

Reach new markets and demographics with confidence, knowing that language is no longer a barrier to engagement.

Native-Language Comfort

Greet callers in their preferred language, fostering an instant sense of familiarity and trust.

Effortless Navigation

Customers seamlessly engage with prompts and information in their own language, eliminating confusion and enhancing their experience.

Enhanced Customer Satisfaction

By speaking your customers’ language, you create a personalized journey that shows you understand and value their needs.

Agent Profiles

Cater to diverse language preferences without relying on pre-recorded messages or manual adjustments.

TTS & Self Service

Experience the seamless synergy of TTS and Self-Service with our cutting-edge solution. Transform customer interactions with effortless self-service query options, enabled by our robust text-to-speech software. Through a direct connection to your company’s database, valuable information is effortlessly extracted and elegantly conveyed to customers through spoken words.

Integrated within an IVR framework, this feature proves invaluable for tasks like balance inquiries, credit checks, and accessing a plethora of other essential information. Elevate customer engagement and satisfaction by providing swift, voice-powered responses that enhance convenience and streamline interactions.

The Benefits of Text-to-Speech in Contact Centers

Embracing Text-to-Speech (TTS) technology within your contact center yields a host of remarkable advantages that go beyond mere automation. This innovation resonates with the essence of human interaction, enhancing customer experiences and operational efficiency in meaningful ways.

Enhanced Customer Engagement

TTS lends a human touch to interactions by delivering information in a natural and conversational tone. Customers appreciate the personalized touch, making every interaction feel more relatable and less robotic.

Efficiency and Speed

With TTS, critical information is conveyed quickly and accurately, reducing call duration and improving call handling times. Customers receive the information they need promptly, contributing to a streamlined experience.

Consistency in Messaging

Every interaction adheres to a consistent script, ensuring that your brand message remains uniform across all customer engagements. This consistency reinforces your brand identity and builds trust.

Multilingual Capability

TTS transcends language barriers, enabling interactions in multiple languages. This feature broadens your customer base and allows you to serve diverse demographics effectively.

Cost-Effectiveness

Eliminate the need for hiring voice actors for different recordings. TTS generates dynamic and lifelike speech, saving resources and enabling swift updates.

Empowering Self-Service

Integrate TTS into self-service options, empowering customers to access information independently. This convenience enhances customer satisfaction and reduces the load on live agents.

Fostering Positive Experiences

By blending technology with human-like interactions, TTS fosters positive customer experiences that leave a lasting impression. Customers feel heard, understood, and valued.

Adaptability and Customization

TTS is adaptable to various scenarios, accommodating changes in information or promotional offers with ease. This agility allows your contact center to remain current and responsive.

Related resources

Blog Post

Answering Machine Detection: A Call Center’s Game Changer

blog post

Automatic Speech Recognition – What is it? How does it work? Benefits for Call Centers

Blog Post

How can Speech Analytics help your Call Center?

Podcast Episode

Exploring Human Voice and Simulation Training Nancy Munro

Other NobelBiz OMNI+ Inbound Voice Features & Capabilities

Self-Service Customer Experience

NobelBiz OMNI+ offers you the possibility to exceed the expectations of your client base by offering some of the most advanced self-service solutions on the market.

Voice Mail Queue Distribution

Voicemail handling is now treated as any other inbound interaction. The agent interface makes it easy to reply using any interaction channel such as SMS, email, voice, etc.

Automatic Speech Recognition (ASR)

The built-in ASR is one of those features designed to future-proof your contact center operations. Paired with the TTS features and integrated with our IVR, it offers endless possibilities for customization.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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