INBOUND VOICE INTERACTIONS
Voicemail Queue Distribution
The Voicemail Queue Distribution is a feature designed to simplify and streamline the Voicemail handling process for contact centers.

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The Voicemail Queue Distribution is a feature designed to simplify and streamline the Voicemail handling process for contact centers.
NobelBiz OMNI+ takes the voicemail and automatically sends it to an agent as a media recording. When the agent logs-in in the morning, he will get a pop-up and be able to listen to the message and call back, email, or text the client.
NobelBiz OMNI+ uses voicemails as just another media, fully integrated and treated like all the other channels, not as an appendix to voice calls. As a result, they can be organized as any other interaction, and the agents can immediately reply with a voice call, SMS, email, or via social media.
Treating Voicemail as any other interaction channel equips contact centers with unprecedented control. With NobelBiz OMNI+, agents can organize voicemails in customizable queues and set up priorities over other interaction mediums, such as voice calls.
In addition, thanks to intelligent skill-based routing, voicemails can also be directed to specific agents based on certain skill sets and profiles.
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