Omnichannel Contact Center Software

Inbound Voice Interactions

NobelBiz OMNI+ stands as a highly adaptable solution that perfectly aligns with the unique demands of any inbound campaign. Its impressive suite of built-in capabilities, such as Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Text-to-Speech (TTS), and Automatic Speech Recognition (ASR), skill-based routing, and so on, ensures a seamless and efficient voice interaction experience.

By leveraging the power of OMNI+, businesses can automate customer responses through advanced text-to-speech technology and intelligently direct calls based on agent expertise, making it an indispensable tool for optimizing inbound campaigns across diverse industries.

Get full, out-of-the-box access to an impressive productivity-boosting features pack.

NobelBiz OMNI+ was designed to fulfill the needs of every type of contact center and create the perfect balance between pricing and the right tools. This is why we wanted to equip our product, out-of-the-box, with a set of the essential features in the industry, at no extra cost.

Our commitment to delivering exceptional value doesn’t stop at the essential features. With NobelBiz OMNI+, you gain access to a wealth of additional tools and resources designed to supercharge your contact center’s performance. Enjoy advanced reporting and analytics, real-time monitoring, customizable dashboards, and seamless integration with your existing systems.

We understand that each contact center is unique, and that’s why our solution offers unparalleled flexibility, allowing you to tailor the platform to your specific needs. Experience the full potential of NobelBiz OMNI+ and elevate your contact center to new heights of efficiency and customer satisfaction.

Redefine the Meaning of Inbound

Get instant access to a platform that allows you to design and personalize the inbound experience of your clients across multiple channels. NobelBiz OMNI+ can centralize, manage and automate various communication channels, anticipating user behavior and preferences.

With NobelBiz OMNI+, you have the power to revolutionize the concept of inbound interactions. Our platform offers you instant access to a versatile toolkit that empowers you to craft and customize a truly exceptional inbound experience for your clients, spanning multiple channels. Seamlessly centralize, manage, and automate diverse communication channels, all while staying one step ahead by anticipating user behavior and preferences.

NobelBiz OMNI+ empowers contact centers to redefine the very meaning of inbound, enabling you to deliver personalized, proactive, and engaging interactions that leave a lasting impression on your clients. Experience the future of inbound with NobelBiz OMNI+.

NobelBiz has always been an above-board company that acts fast and supports partners. In addition, they focus on compliance and stability
— a great Partner.

John Mason – Vice President of Operations @ Westlake Financial Services

The Days of Voice-Only Inbound Interactions Are Long Gone

New generations have new ways of interacting with businesses. As a result, we saw volumes migrating from inbound voice interactions to other communication channels in the last few years. How can a contact center keep up with this trend? One word: Diversification. NobelBiz OMNI+ offers a web of interconnected communication channels to answer all the needs and preferences of your client base:

Embrace the Power of Voice

Engage your customers through traditional voice interactions, ensuring seamless and personalized calls, as well as efficient voicemail management, to deliver a human touch in a digital world.

Connect on Social Media

Stay in sync with modern communication trends by offering social media chat support on platforms like Facebook and Twitter, providing instant assistance and fostering meaningful connections with your customers.

Unlock the Potential of Email

Reach your customers' inboxes with precision and professionalism, leveraging email as a versatile communication channel to address inquiries, provide updates, and build long-lasting relationships.

Master the Art of Text

Meet your customers where they are with text-based channels like SMS, WhatsApp, and Telegram. Capitalize on the popularity of messaging platforms to deliver quick and convenient support that aligns with their preferences.

Engage Through WebChat

Enable real-time conversations on your website with the seamless integration of webchat. Connect with visitors, offer instant assistance, and guide them through their journey, providing a superior level of customer service.

Automating Inbound to Boost Your CX

At NobelBiz, we like to make things simple yet effective. This is why we wanted our solution to offer exquisite automating capabilities right out of the box. From Self Service Solutions and an advanced IVR to Smart Routing and CTI, we packed everything you need to offer a flawless and automated Customer Experience. With NobelBiz OMNI+, channels are being centralized and optimized to offer one of the best CX in the industry while making it easy for the agent to handle more interactions efficiently.

NobelBiz is committed to delivering simplicity and effectiveness in our solutions, and this extends to our automation capabilities. We understand the importance of streamlining processes and enhancing the customer experience, which is why NobelBiz OMNI+ is equipped with a suite of automation features right from the start.

Our self-service solutions empower customers to find answers and resolve issues on their own, reducing the need for agent intervention. Advanced IVR technology ensures efficient call routing and personalized interactions.

Smart routing algorithms intelligently direct customers to the most suitable agents, improving first-call resolution rates. Computer Telephony Integration (CTI) seamlessly integrates your communication channels, enabling agents to handle interactions across multiple channels with ease.

By centralizing and optimizing channels within NobelBiz OMNI+, we ensure that your contact center delivers one of the best customer experiences in the industry. Simultaneously, our automation tools empower agents to efficiently handle more interactions, resulting in increased productivity and customer satisfaction.

Related resources

Webinar

Unleash the Power of Your Inbound Contact Center: Practical steps to excellent results

blog post

Self-Service for Contact Center: The Definitive Guide

Blog Post

The Challenges of Managing Customer Data in Contact Centers

Podcast

Steve Bederman: I Admire The Heck Out Of Contact Centers Converting To Inbound

NobelBiz OMNI+ Inbound Voice Features & Capabilities

Automatic Call Distribution (ACD)

You can connect every call to your most qualified agents using customizable filters and skill-based routing technology—a simple tool to maximize the quality of your customer experience out of the box.

Interactive Voice Response (IVR)

Unlike other contact center software solutions, NobelBiz OMNI+ comes with a full-featured IVR system that can adapt to any inbound operation.

Dynamic Routing

Imagine having an IVR’s capabilities transferred to virtually every single inbound channel, from email, SMS, or social media texting applications.

Computer Telephony Integration (CTI)

NobelBiz OMNI+ evolved beyond synchronizing client intelligence with voice calls only. Instead, you can now pull data on virtually every interaction for every communication channel.

Self-Service Customer Experience

NobelBiz OMNI+ offers you the possibility to exceed the expectations of your client base by offering some of the most advanced self-service solutions on the market.

Skills Based Routing

Create unique profiles for your agents according to their department, individual qualifications, proficiency, etc. Then, automate your inbound routing with a laser-cut precision.

Voice Mail Queue Distribution

Voicemail handling is now treated as any other inbound interaction. The agent interface makes it easy to reply using any interaction channel such as SMS, email, voice, etc.

Call Queue

Significantly improve the waiting experience of your clients by implementing a set of customizable rules and giving them the option to be called back while retaining their position in the queue.

Text to Speech (TTS)

Text-to-Speech technology has so many use cases in the contact center space that we decided to integrate it within our contact center software solution out of the box.

Automatic Speech Recognition (ASR)

The built-in ASR is one of those features designed to future-proof your contact center operations. Paired with the TTS features and integrated with our IVR, it offers endless possibilities for customization.

Discover a new, hassle-free way of setting up your contact center for peak performance!

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