How to Make Better Business Decisions that Drive You, with Cathy Karabetsos

Host

Christian Montes

Executive Director of Sales

Taking risks, trusting your team, being mindful of results – all part of Cathy’s recipe for success. Learn from her experience as CEO and President of one of the leading companies on the global contact center market.

Christian Montes | Host

Cathy Karabetsos | Guest

Guest

jake bush infocu5

Jake Bush

CEO of INFOCU5

How to Make Better Business Decisions that Drive You,
with Cathy Karabetsos

Stories of the Call Center

Host
Christian Montes
Executive Director of Sales

jake bush infocu5

Guest
Cathy Karabetsos
President and CEO of QCSS

Taking risks, trusting your team, being mindful of results – all part of Cathy’s recipe for success. Learn from her experience as CEO and President of one of the leading companies on the global contact center market.

During our recent podcast episode, Cathy Karabetsos went into her most important strategies to make the best business decisions: take risks and don’t be afraid to fail.

Hear her talk about it by clicking play right here, or just read the transcript of that part below!

This article is part of our podcast series. Listen to it here:

1. Be a Risk Taker

You have to be a risk-taker and my family will tell you I’m probably the biggest risk-taker they know. Because I sleep very well at night even through stressful moments and times.

2. Have Confidence in You and Your Team

It’s a confidence issue also. When you’re confident in your own ability and you’re team’s ability, and it’s much bigger to believe in your team than yourself, but you start out believing in yourself and there comes a time when you not only get mentorship and coaching and you take lead from your team, and you give them that same space, and you let them go and run with it.

When you believe and have faith and build trust in your team, then the confidence builds not only for yourself but now for your team and it’s just this momentum that keeps on going. It’s a mountain of continuous confidence.

3. Don’t Be Afraid of Losing Money

So I know that there’s a risk that we can lose money. I know that. It doesn’t stop me from acquiring. It doesn’t stop me from accomplishing. I just have this innate ability to know that we’re going to get through it, make things work, and we’ll find a way.

4. Do Your Research

Christian: Obviously, you’re not going to do it blindly.  There’s learning, there’s continuous education, there are things that embetter yourself to be able to sit there and say “hey, this is a better decision than the last time.”

You’re talking to people. You’re doing things to be able to get you forward.

5. Remind Yourself that Bad Decisions Happen

It’s not like everyone innately just makes good decisions.

Cathy: As a matter of fact you’re going to make more bad decisions in your life than you are good ones when it comes to being an entrepreneur. But surround yourself with people who have been there, don’t repeat the mistakes of others.

6. Surround Yourself with The Best People

Figure out and talk to people that have walked the path – that straight and narrow – that have accomplished what you’re looking to accomplish. Go to them. And then hire the people around you.

7. Hire Up

Always hire up. If you lose an employee – don’t just replace them for that hole, fill that hole plus two, plus ten, times ten. Always hire up. Do the same thing for yourself. If you knew this yesterday and you know that today, make sure tomorrow you’re learning a little bit better.

So if you’re constantly evolving, you’re constantly learning, you’re constantly hiring up, you’re constantly being mentored, you’re constantly being coached. It’s really hard to lose when you’re constantly doing something productive and chiseling away in a positive model.

8. Find People that Are Better than You in Some Areas

And surrounding yourself with people that are better than you in areas that you may not be as good at and being in a position where you know that you’re not the best at everything and always, like you said, hiring up.  When you surround yourself with people that are really good at what they do – it improves everybody.

Growing Exponentially

Then it becomes exponential. Everything is not linear at that point. Everything now can substantiate growth. But with that growth that’s substantial – you have seven kids. And with that you have to go: how do you balance seven children and a business?

Click the link above to follow on to the next topic: a day in the life of Cathy Karabatsos!

Work Remotely with our True Omnichannel Solution:

Omni plus logo small

NobelBiz OMNI+ Brings Your Contact Center into the Present

You need a solution that lets you do everything remotely, from a single platform with as little effort as possible. That’s where NobelBiz OMNI+ comes in!

Thank you! We'll be in touch soon!
Please don"t forget to fill the captcha before submitting the form.
*
*
*
*
*
*



Read more from the NobelBiz® Blog:

How to Inspire Your Customer Service Agents First Thing in the Morning

Motivation will always be a bottom line in call centers. Stay ahead of the game!

3 Proven De-Escalation Techniques for Customer Service

One of the biggest questions in any contact center: how do I de-escalate a call quickly and correctly, while keeping calm?