NobelBiz OMNI+ Wins 2024 CUSTOMER Magazine Product of the Year Award

2024 CUSTOMER Product of the Year Award, presented by TMCnet

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. This accolade is a testament to our relentless pursuit of excellence and our unwavering commitment to innovating the customer service technology landscape.

“We are thrilled to receive the 2024 CUSTOMER Product of the Year Award, a testament to our team’s relentless pursuit of excellence,” said Christian Montes, Executive Vice President of Client Operations at NobelBiz. This accolade underlines our commitment to innovation and customer satisfaction. We will continue to set the bar high and provide exceptional products that empower and exceed our customers’ expectations.”

NobelBiz OMNI+ is at the forefront of CCaaS solutions, offering a comprehensive suite of features, functionalities, and integrations tailored for diverse contact center needs. It is the quintessential tool for enhancing omnichannel contact center operations and ensuring maximum productivity.

The CUSTOMER Magazine Product of the Year Award is reserved for innovations that significantly advance the call center, CRM, and teleservices industries. It highlights products that empower clients to surpass their customer service goals, underscoring NobelBiz OMNI+’s pivotal role in setting new industry standards.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Nobelbiz with a 2024 Product of the Year Award, Its Nobelbiz OMNI+ solution has proven deserving of this elite status, and I look forward to continued innovation from Nobelbiz in 2024 and beyond.” Rich Tehrani, CEO of TMC

This achievement is a collective success, made possible by the trust and support of our clients and partners. It underscores the collaborative effort and dedication of everyone involved in our journey.

As we look to the future, we are committed to maintaining the high standards of innovation and quality that this award represents. Our goal is to continue delivering solutions that not only meet but exceed our customers’ evolving needs, ensuring every interaction creates a lasting positive impact.

We invite you to explore NobelBiz OMNI+’s capabilities and discover how it can transform your contact center operations. For more information or to schedule a demo, please contact our team. Let’s redefine the future of customer engagement together.

Michael McGuire is a contact center industry expert with almost two decades of experience in the space. His experience includes roles as Director of Contact Center Digital Transformation at NobelBiz, and as Director of Operations at FLS Connect, managing multiple call centers. As President of Anomaly Squared and Targeted Metrics, Michael successfully transitioned companies into remote operations and significantly boosted revenues. With a strong background in customer service, leadership, strategic planning, and operations management, Michael excels in driving growth and innovation in the call center space.

Mike is also a proud Board Member for R.E.A.C.H Trade Group, promoting consumer protection and satisfaction and Co-host of the Off Skripted Podcast – a show about Life, Call Centers and everything in between.

Share This Post

More To Explore

Inbound vs. Outbound Call Centers – How Do They Work?

While the role of call centers is crucial in customer service, companies often choose between inbound and outbound call centers. Each of these call centers come with unique functionalities, benefits, and challenges. This article explores the definitions, success KPIs, benefits, and considerations for both inbound and outbound call centers, helping you determine the best approach for your business needs. Additionally, we’ll discuss blended call centers, which combine the strengths of both inbound and outbound operations.

Read More »

What Is Conversational Analytics and how does it help your Call Center?

Conversational analytics stands as a crucial technology in customer service. It enables businesses to dissect and understand the nuances of their interactions with customers through voice and text. This field integrates advanced technologies such as artificial intelligence (AI) and natural language processing (NLP) to parse and analyze communication data. Here’s a deeper look into the types and components of conversational analytics:

Read More »

Free 30-day Proof of Concept

Unlock Your FREE Month of licensing and take your contact center to the next level.

Fill in this form and save big on your tech stack with NobelBiz OMNI+ cloud contact center software!

"*" indicates required fields


Expert Form Tip: Sign Up with Google ReCAPTCHA

To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs.

Important: Delete this tip before you publish the form.

This field is for validation purposes and should be left unchanged.

New ON-DEMAND Workshop

Boost Outbound Call Volumes With Hybrid Dialing


2023 Contact Center Industry Recap & Future Projections