No. of Employees
CEO & Founder of Leading Edge Connections
Leading Edge Connections, LLC. is a specialty provider of outsourced contact center services and solutions for numerous industries and companies on the grow. They provide a full range of Sales, Customer Service, Back Office, and Technology Transformation services in a 24/7 virtual environment.
Leading Edge Connections was looking for a contact center software that could support its 100% remote business model and be scalable and adaptable to the different business types they were serving, from Financial Services to Medical & Pharmaceuticals, Real Estate, and Retail. They also needed a solution equipped with robust analytics and reporting capabilities that could provide real-time access to customer data.
By implementing NobelBiz Omni+, Leading Edge Connections made strategic steps towards a top-performant tech solution with multiple capabilities able to support fully remote contact center businesses, robust analytics and reporting functionalities, and expert guidance in delivering exceptional agent and customer experiences.
This strategic decision led to more performant and satisfied teams, more quality interactions monthly, new clients in the company’s portfolio, and, most importantly, more happy clients!