English
Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also...
Your contact center has a vested interest in making the customer experience as smooth as possible. After all, customers want their interactions with your agents to be smooth and...
Customer lifetime value is a metric used in business to assess how much money a company can expect to generate from a client over the duration of their whole...
Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized,...
When doing live or recorded listening sessions, it is crucial to routinely share your comments with supervisors. You must assist the call center in ensuring the accuracy of its...
An excellent customer service strategy separates your call center from the competition by providing a difficult-to-replicate intangible competitive edge. A confident consumer who trusts in their product or service...
After completing a purchase, your customer service department may be the only point of contact a consumer has with your organization. Many parameters restrict these interactions between a business...
By definition, automatic speech recognition (ASR) is a technology that enables call center software to recognize and analyze spoken words and phrases. The tool then transforms the audio recordings...
Managing different solutions separately creates unnecessary silos and leads to conversations that don’t make sense, hurting the agent’s performance. As the public face of your brand, agents are greatly...
Reaching out to potential consumers in some form, whether it be via social media, SMS, webchat or phone contact, is the first order of business in any call center....