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Day: February 10, 2023

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  • February 10, 2023
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

Why Contact Centers Are Slow to Adopt New Solutions | Contact Center Insights Teaser with Steve Bederman

How does the industry shift after a global pandemic? What is the specific need contact centers have now and who will be the ones to rise and meet that...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

From Call Agent to CEO: Steve Bederman

Christian: We’re transitioning to a world in which people live in different parts of the country. You now have access to talent pools in various places – whether it...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

Steve Bederman: My Job Is to Always Be in Management Mode

Fernando Corona And so, right now, what are call centers? I guess, what’s their struggle of current call centers that don’t have your guys’ service or product? Steve Bederman...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

Steve Bederman: The World Is Built on a Consumer-Based Approach to Relations

Christopher Brooks Consumers are now evaluating the organizations that they trust based on their responsibilities to their employees and to societies. So, does the leader now need to rethink...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

Steve Bederman: I Admire the Heck out of Contact Centers Converting to Inbound

Doug Green: I mentioned earlier in the podcast that the crisis may have changed the way a lot of companies did their business and especially in the contact center....
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

Customer Support Leaders: Fireside with Steve Bederman

Steve Bederman: We hear a lot about customer experience these days, but the ideal of CX has to be underlined with the ability to do it. How do I...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

How 2021 Looks for Contact Centers? | With Steve Bederman

Steve Bederman: For contact centers, 2020 was eventful and revolutionary. The earliest mindset of the industry was always to remain in its comfort zone but with the pandemic, they...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

Trust & Energy in Your Virtual Call Center | With Steve Bederman

Tony Johnson: When we frame this up especially from the point of view of the contact center itself, what does a great Customer Experience mean to you? Steve Bederman:...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

AI-powered contact centers | Steve Bederman on Engati CX Podcast

Host: Since we’ve officially entered the connected era, how will the emergence of 5g and IoT empower contact centers? And do you think it will help in creating a...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

From Call Center to Contact Center | Steve Bederman on Lead Generation World

Michael Ferree: What was it like in 1999, on the hills of internet and things going digital, from a technology standpoint in the call center space? Steve Bederman: Well,...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

Winning Customer Trust through Omnichannel Communication | Steve Bederman on Amazing Business Radio

Shep Hyken: I talked about how to create customer amazement. And one of the end result is that there’s this consistent and predictable experience. That’s predictability. I think as...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

A lifetime of lessons learned, with Steve Bederman | First Contact: Stories of the Call Center

Contact Center Trends for 2021 For many businesses out there, 2020 will remain a defining year of radical transformation. Contact Centers had to adopt the right tools and even...
Leadership Steve Bederman
Anda Alexandrescu February 10, 2023 0 Comments

Omni Channel Success, with Steve Bederman from NobelBiz | Scalable Call Center Sales Podcast

Business is about living life on life’s terms and just keep taking steps forward Jason: One of the challenges with trying to scale, especially in this realm, let’s say...
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