Listen to the last podcast episode:
First Contact Podcast it’s about a journey: in business, relationships and everyday life.
Because no one wakes up one morning and says: ‘I want to work in a call center!’, we wanted to share the compelling stories of tech leaders and entrepreneurs and how they found their way into the call center industry.
The multifarious topics, varying from technology to leadership, from recruitment to customer and agent experience are building our mission of bringing real conversations with the brightest thought leaders, and business owners.
Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly – his conversational style is designed to help his guests open up and share their inspiring experiences and inspire thousands of loyal listeners.
Season 2 | Episode 10
Reinventing Lead Generation for New Consumer Behaviors, with Michael Ferree
Season 2 | Episode 9
Reclaiming Sales through Authentic Persuasion, with Jason Cutter
Season 2 | Episode 8
The Future of Workforce Management for Contact Centers, with Daryl Gonos
Season 2 | Episode 7
Benchmarking and Training in Today's Contact Centers, with Bruce Belfiore
Season 2 | Episode 6
Enabling the Contact Center of the Future with Real-Time Analytics, with Marc Bernstein
Season 2 | Episode 5
CCaaS and The Challenges of Cloud Migration, with Frank Wassenbergh
Season 2 | Episode 4
The Contact Center Tech Shift During the Pandemic, with Fred Stacey
For this episode, one of the most influential voices in the industry joined us for a lively discussion on contact centers and the pandemic tech shift. Fred Stacey is the co-founder and general manager of Cloud Call Center Search and also does important work with Outsource Consultants. Tune in and enjoy!
Season 2 | Episode 3
Customer Memories and the True Value of CX, with Colin Shaw
Season 2 | Episode 2
The Unexpected Journey of a Serial Entrepreneur, with Gary Pudles
Season 2 | Episode 1
A Lifetime of Lessons Learned, with Steve Bederman
Some of the featured guests we had on the show
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Also, host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.