Listen to the last podcast episode:
Season 1 | Episode 10
Exploring the Magic of Amazing Customer Service, with Shep Hyken
Human Voice and Simulation Training, with Nancy Munro of Verbal Transactions
Season 1 | Episode 8
The Lifelong Dream of Customer Support, with Roy Atkinson
Roy Atkinson made customer support his priority ever since, as a kid, he had his first paper route. After moving through many jobs, Roy is now Group Principal Analyst and an in-house expert for HDI and ICMI. Let’s learn from his vast experience!
Season 1 | Episode 7
Growing Up in a Call Center, with Thomas Laird of Expivia
Season 1 | Episode 6
Truth-Telling and Robocalls, with Rebekah Johnson of Numeracle
Season 1 | Episode 5
The Emotionally Intelligent Leader, with Jim Rembach
Season 1 | Episode 4
What Makes a True Leader, with Christa Heibel
Season 1 | Episode 3
Superwoman of the Call Center, with Cathy Karabetsos
Season 1 | Episode 2
Entrepreneurship as an Adventure Sport, with Jake Bush
Season 1 | Episode 1
From Call Agent to CEO, with Steve Bederman
Some of the featured guests we had on the show
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Also, host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.