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Latest Episode | January 16, 2025
#51: Debunking Business Myths: The Leadership Blueprint for Contact Centers, with Steve Bederman
Celebrating Our TMCnet Tech Podcast Award Win
We are thrilled to share the exciting news that “First Contact” has been honored with the prestigious TMCnet Tech Podcast Award! This recognition is a testament to our commitment to shedding light on the captivating world of call centers, a sector often hidden in plain sight.
We’re immensely proud of this achievement and invite you to explore these compelling narratives that have captured the attention of the tech podcast community. Join us in celebrating this milestone and delve into the episodes that are making waves in the podcasting world.
About the Podcast
First Contact Podcast it’s about a journey: in business, relationships and everyday life.
Because no one wakes up one morning and says: ‘I want to work in a call center!’, we wanted to share the compelling stories of tech leaders and entrepreneurs and how they found their way into the call center industry.
The multifarious topics, varying from technology to leadership, from recruitment to customer and agent experience are building our mission of bringing real conversations with the brightest thought leaders, and business owners.
Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly – his conversational style is designed to help his guests open up and share their inspiring experiences and inspire thousands of loyal listeners.
Play Video
Steve
Bederman
#51
Season 6 | Episode 1
Debunking Business Myths: The Leadership Blueprint for Contact Centers
What if the biggest lessons you’ve learned about business and leadership were based on myths?
Steve unpacks the “family culture” myth in businesses, breaks down the complexities of loyalty in the workplace, and shares his experience navigating financial crises with transparency and resilience.
Discover how to build real team chemistry, leverage AI without losing the human touch, and avoid the CEO “God Complex.” This conversation is a must-watch for contact center leaders and CX professionals aiming to create sustainable growth in an evolving industry.
Some of the featured guests we had on the show
Shep Hyken
Juanita Coley
Harry Strausser III
Steve Bederman
Jason Cutter
Colin Shaw
Brad Cleveland
Michael Tamer
Gary Pudles
Bob Furniss
Michael Ferree
Jon Arnold
About our Podcast Host
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Also, host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.
‘It’s really not about being only a call center. This business is driving outcomes for other companies and how they interact with people.’