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OUTBOUND VOICE INTERACTIONS

Voice Message Broadcasting

Harness the power of NobelBiz OMNI+ through Voice Message Broadcasting, an indispensable tool for streamlined communication. This feature empowers users to effortlessly dispatch personalized messages to multiple contacts within their lists, ensuring swift and accurate outreach.

OMNI+ not only facilitates efficient communication but also enhances engagement by enabling the rapid dissemination of tailored messages. Seamlessly integrating technology and communication, this tool elevates the user experience, optimizing interactions with a diverse audience.

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Broadcast your message to a large number of people quickly and productively.

Effortlessly amplify your message reach with NobelBiz OMNI+. The Voice Message Broadcast feature caters to diverse industries, offering a swift and productive solution for businesses seeking to communicate rapidly with their clientele. Whether executing upsell initiatives, driving brand awareness, or managing critical announcements like power outages, OMNI+ ensures seamless, quick, and highly customizable message delivery.

Elevate your communication strategy and engage your audience effectively with this versatile tool, designed to meet the dynamic needs of businesses across various sectors.

Pair the Integrated IVR with the Message Broadcast feature for Incredible Results

Experience unparalleled efficiency by seamlessly combining the Integrated IVR with NobelBiz OMNI+’s Message Broadcast feature. Using the Message Broadcasting Dialer is a breeze—simply import numbers, record a message, and initiate calls without agent involvement. When calls are answered or an answering machine is detected, the system plays or leaves a vocal message.

However, for a more interactive experience, leverage the advanced built-in IVR. This innovative addition allows clients to perform tasks during the message blast. Whether opting out, connecting with an agent, or placing an order, the IVR transforms communication into a dynamic and engaging environment.

Explore the Possibilities:
  • Effortlessly import contact numbers for quick setup
  • Initiate calls without agent intervention for enhanced automation
  • Customize messages to suit your campaign objectives
  • Utilize IVR for interactive client engagement, from opting out to placing orders
 

The Benefits of NobelBiz OMNI+ Voice Message Broadcasting

Unlock a new dimension of communication efficiency with NobelBiz OMNI+. As we delve into the benefits of Voice Message Broadcasting, discover how this feature seamlessly integrates personalized outreach, interactive experiences, and scalable campaigns. Elevate your strategy and witness the power of swift, tailored communication at your fingertips.
Streamlined Communication

Harness the efficiency of NobelBiz OMNI+ with Voice Message Broadcasting, simplifying communication by empowering users to dispatch personalized messages swiftly and accurately to multiple contacts. This indispensable tool ensures seamless outreach, optimizing interactions and elevating the overall user experience.

Enhanced Engagement

Beyond facilitating efficient communication, OMNI+ enhances engagement through the rapid dissemination of tailored messages. Seamlessly integrating technology and communication, this feature caters to a diverse audience, ensuring meaningful connections.

Productive Outreach

Effortlessly amplify your message reach with NobelBiz OMNI+ Voice Message Broadcasting. Tailored for diverse industries, this feature provides a swift and productive solution for businesses communicating rapidly with their clientele, whether for upsell initiatives, brand awareness, or critical announcements like power outages.

Integrated IVR for Interactive Results

Pair the Integrated IVR with the Message Broadcast feature for incredible results. The Message Broadcasting Dialer simplifies the process, allowing users to import numbers, record a message, and start dialing without agent involvement. The integrated IVR adds an interactive element, enabling clients to perform tasks during the message blast, enhancing customer care experiences.

Highly Customizable Campaigns

NobelBiz OMNI+ offers highly customizable Message Blasting campaigns. While typically straightforward, the built-in TTS software allows personalized messages based on client information stored in your database. Customize with TTS for a more tailored and engaging communication approach.

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Highly Customizable Blasting Campaigns

In the realm of Message Blasting campaigns, simplicity often prevails, typically involving the delivery of a pre-recorded message when a recipient answers the phone. However, NobelBiz OMNI+ introduces a groundbreaking level of customization to this process. Unlike conventional methods, the platform boasts an integrated Text-to-Speech (TTS) software, allowing for unparalleled personalization of your outreach efforts.

With NobelBiz OMNI+, your Message Blasting campaigns transcend the ordinary by harnessing the power of TTS to dynamically generate custom messages. Imagine a scenario where your system not only conveys the message but does so with a personal touch, seamlessly integrating details stored in your database. This includes essential information like First and Last Name, Company Name, Address, and more. By utilizing this advanced TTS functionality, you elevate your communication strategy, creating a more engaging and tailored experience for your recipients.

Dynamic Personalization

Use TTS to dynamically insert recipient-specific details, such as First and Last Name, Company Name, and Address, into your messages.

Enhanced Engagement

Capture the attention of your audience by delivering messages that feel personalized and relevant to their individual circumstances.

Database Integration

Seamlessly integrate NobelBiz OMNI+ with your database to leverage existing client information for a more personalized outreach.

Versatile Customization Options

Tailor your messages beyond basic details, allowing for a comprehensive and nuanced approach to communication.

Time and Resource Efficiency

Streamline your outreach efforts by automating the customization process, saving valuable time and resources.

Scalability
Whether you’re reaching out to a handful of clients or executing large-scale campaigns, the highly customizable nature of NobelBiz OMNI+ ensures scalability without compromising personalization.
The flexibility, scalability, and the entire customer care experience provided by NobelBiz were the selling point for us, it wasn’t just the tech. It was everything that came along with the tech.
Eric Sims, CEO & Founder Leading Edge Communications

Agentless Automation Tool

The Voice Message Broadcasting feature is an easy-to-use, agentless automation tool: The system initiates calls that will be automatically answered by the system, preferably through a script. New calls start as the scripts finish processing the previous tasks (for example: transferring to an agent). This is ideal for using pre-recorded informational messages and surveying customers (e.g. gathering NPS/CSAT info).

  • User-Friendly Operation
  • Automated Call Initiation
  • Script Integration
  • Sequential Task Processing
  • Ideal for Pre-recorded Messages
  • Efficient Transfer to Agents
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Related resources

Blog Post
Answering Machine Detection: A Call Center’s Game Changer
Dialer-Optimization Workshop
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Call Center Dialer Optimization: Use-Cases, Common Mistakes, Strategies, and Solutions.
Dialers; Contact Center; Omnichannel; Predictive
Blog Post
How Do Contact Center Dialers Help Your Business Grow?
Predictive Dialer
Blog Post
The Ultimate Guide to Creating a Successful Predictive Dialer Campaign for Your Business

Other NobelBiz OMNI+ Outbound Voice Features & Capabilities

Predictive Dialing
Predictive Dialing works best in the B2C environment where large call files are used. The system automatically initiates a set number of calls and transfers them to the agent when prospects answer.
Learn more
Progressive Dialing
The Progressive Dialer’s algorithm looks at how many agents you have and starts dialing based on this first piece of information.
Learn more
Answering Machine Detection (AMD)
Build time-efficient outbound campaigns by filtering out answering machines with the built-in AMD tool from NobelBiz OMNI+.
Learn more

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