OUTBOUND VOICE INTERACTIONS
Answering Machine Detection (AMD)
The Answering Machine Detection tool filters out calls that end up in voicemail inboxes and manages the call flow accordingly.

The Answering Machine Detection tool filters out calls that end up in voicemail inboxes and manages the call flow accordingly.
The AMD system is built-in within our dialers and will detect if the call was picked up by an answering machine or a human. The AMD will then route the call accordingly, filtering out answering machines and transferring answered calls to the agent.
We’ve benchmarked our built-in AMD system and we’re running on a staggering 90% detection rate. These calls will go to the agent, who will disposition them as answering machines. The agent also has the option to leave a pre-recorded message on the answering machine with just a click of a button and continue with his calls.
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