OUTBOUND VOICE INTERACTIONS

Answering Machine Detection (AMD)

The Answering Machine Detection tool filters out calls that end up in voicemail inboxes and manages the call flow accordingly.

Stop wasting valuable resources on answering machines.

The AMD system is built-in within our dialers and will detect if the call was picked up by an answering machine or a human. The AMD will then route the call accordingly, filtering out answering machines and transferring answered calls to the agent.

More than 90% AMD Accuracy

We’ve benchmarked our built-in AMD system and we’re running on a staggering 90% detection rate. These calls will go to the agent, who will disposition them as answering machines. The agent also has the option to leave a pre-recorded message on the answering machine with just a click of a button and continue with his calls.

I would absolutely recommend NobelBiz OMNI+ because of how easy it is to install, how quickly it is to learn, and how good the reporting is straight out of the box.

Brad Dashnaw, CEO – Shift Marketing

Other NobelBiz OMNI+ Outbound Voice Features & Capabilities

Predictive Dialing

Predictive Dialing works best in the B2C environment where large call files are used. The system automatically initiates a set number of calls and transfers them to the agent when prospects answer.

Preview Dialing

Preview Dialing allows the agent to decide whether or not to make the call after reviewing the displayed information about the prospect.

Progressive Dialing

The Progressive Dialer’s algorithm looks at how many agents you have and starts dialing based on this first piece of information.

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