OUTBOUND VOICE INTERACTIONS
Lead Management
NobelBiz OMNI+ features an advanced lead management tool with real-time capabilities to import, suppress and control entire call files and particular leads.

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NobelBiz OMNI+ features an advanced lead management tool with real-time capabilities to import, suppress and control entire call files and particular leads.
A campaign is only as good as its call file and the quality of the leads it stores. Monitoring and managing the leads and list entries in real-time will create an outbound calling environment set up for success.
Real-time lead management translates into better results in a shorter period. The level of granularity/complexity enables fast reaction time. One gets everything one needs to take action and improve their results immediately. They can observe patterns and act instantly based on real-time info: modify the leads recycling strategy and ratio, add more leads in real time, and even work on agent scheduling.
Here are a few highlights:
Besides offering the usual features for optimum lead management (real-time import, file suppression, associate timezones, etc.), NobelBiz OMNI+ takes a step further and adds segments into the mix. This will further enhance your control over the lists that you feed to the dialers.
For example, we can now easily target specific age groups or genders within a call file.
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