Stories of the Call CenterLeadersLifeSuccess

HOW FORMER CALL CENTER AGENTS BECAME TECH LEADERS

Stories of the Call CenterLeadersLifeSuccess

HOW FORMER CALL CENTER AGENTS BECAME TECH LEADERS

Your First Contact with the People that Made It!

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. And it’s never linear.

Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Christian Montes

Host

There’s a sense of combination of mindfullness and being able to be in the moment. It seems there are a lot of people that are looking at the edge and they’re not looking to join.

So from a business perspective I think no one woke up and said “I’m going to own a call center. I wanna run a call center.”

But we leave the idea of it being a call center. Because it’s really not about being a call center. This business is driving outcomes for other companies and how they interact with people.

Read more articles by Christian

Your First Contact with the People that Made It!

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. And it’s never linear.

Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Christian Montes

Host

There’s a sense of combination of mindfullness and being able to be in the moment. It seems there are a lot of people that are looking at the edge and they’re not looking to join.

So from a business perspective I think no one woke up and said “I’m going to own a call center. I wanna run a call center.”

But we leave the idea of it being a call center. Because it’s really not about being a call center. This business is driving outcomes for other companies and how they interact with people.

From Call Agent to CEO, with Steve Bederman | Episode 1

January 17, 2020 | Hosted by Christian Montes

How does one become a CEO exactly? Steve Bederman shares his life story: from the time half his sales team quit, to his position as CEO of NobelBiz today. Listen to his thoughts on culture and keeping a virtual workplace up and running!

PLAY

Entrepreneurship as an Adventure Sport, with Jake Bush | Episode 2

February 21, 2020 | Hosted by Christian Montes

After hellicoptering and skiing in the outback, the last thing on your mind is that you’ll be CEO of a call center company. That’s what happened to Jake Bush. From adventuring to line chef, film student, call agent, and CEO. Learn more!

PLAY

Superwoman of the Call Center, with Cathy Karabetsos | Episode 3

March 20, 2020 | Hosted by Christian Montes

Cathy is the Founder, President, and CEO of QCSS, in her words “the best call center on Earth.” Host Christian Montes sat down with her to talk about everything that went into being the best and how you can turn your business around!

PLAY

What Makes a True Leader, with Christa Heibel | Episode 4

April 24, 2020 | Hosted by Christian Montes

Christa Heibel is a contact center guru with a “back-to-basics” approach to leadership. She is the founder of CH Consulting Group and Replenish Yoga and Wellness. Grab a notebook because she’s going to drop some expert knowledge on you!

PLAY

The Emotionally Intelligent Leader, with Jim Rembach | Episode 5

May 29, 2020 | Hosted by Christian Montes

Jim Rembach is a seasoned industry leader in the call center world. Between his many business endeavors and his podcast – he’s been up there fighting the good fight. Let’s draw some inspiration from a certified expert on emotional intelligence!

PLAY

Truth-Telling and Robocalls, with Rebekah Johnson | Episode 6

June 26, 2020 | Hosted by Christian Montes

Rebekah Johnson is the the no-BS leader of the contact center space – always fighting the good fight, walking the fine line between the bad actors, the good actors, and the rules and regulations that seek to control the call center space.

PLAY

Episode 7 with Thomas Laird | COMING SOON

July 24, 2020 | Hosted by Christian Montes

Thomas Laird has been the CEO of one of the biggest companies in the contact center world for almost 8 years – and it shows. An all-around awesome guy and a self-professed call center geek with two books under his belt. Next on our show!

COMING SOON

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