first contact stories of the call center podcast

Stories of the Call CenterLeadersLifeSuccess

HOW FORMER CALL CENTER AGENTS BECAME TECH LEADERS

Start Listening
first contact stories of the call center podcast

Stories of the Call CenterLeadersLifeSuccess

Start Listening

HOW FORMER CALL CENTER AGENTS BECAME TECH LEADERS

Your First Contact

with the People that Made It!

Your First Contact with the People that Made It!

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. And it’s never linear. Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly- how and why did they end up with a headset on.

basic agent guy blue tint

Your First Contact

with the People that Made It!

Your First Contact with the People that Made It!

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. And it’s never linear. Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly- how and why did they end up with a headset on.

basic agent guy blue tint
basic phone in the air red tint
christian photo
Christian Montes
Host

 

I have been in contact centers of all size and types. In every visit, I see some of the hardest working and courageous people. They work longer and harder than almost any other industry. They work with an intensity, and often face particularly uncomfortable moments in their conversation.

Read more articles by Christian

christian photo
Christian Montes
Host

 

I have been in contact centers of all size and types. In every visit, I see some of the hardest working and courageous people. They work longer and harder than almost any other industry. They work with an intensity, and often face particularly uncomfortable moments in their conversation.

Read more articles by Christian

basic phone in the air red tint

From Call Agent to CEO, with Steve Bederman | Episode 1

January 17, 2020 | Hosted by Christian Montes

How does one become a CEO exactly? Steve Bederman shares his life story: from the time half his sales team quit, to his position as CEO of NobelBiz today. Listen to his thoughts on culture and keeping a virtual workplace up and running!

PLAY

Entrepreneurship as an Adventure Sport, with Jake Bush | Episode 2

February 21, 2020 | Hosted by Christian Montes

After hellicoptering and skiing in the outback, the last thing on your mind is that you’ll be CEO of a call center company. That’s what happened to Jake Bush. Learn how after adventuring, he became a line chef, a film student, and then a call agent.

PLAY

Episode 3 with Cathy Karabetsos – COMING SOON

March 20, 2020 | Hosted by Christian Montes

Cathy is the Founder, President, and CEO of QCSS, in her words “the best call center on Earth.” Host Christian Montes will sit down with her and talk about everything that went into being the best and how you can turn your business around!

COMING SOON

Get A Demo Today, Improve Contact Rates Tomorrow

NobelBiz helps contact centers optimize their business for greater contact rates and higher profitability. We provide world-class voice services and a cloud contact center to impact  productivity and compliance solutions with business intelligence to help make informed decisions.

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