Stories of the Call CenterLeadersLifeSuccess

HOW FORMER CALL CENTER AGENTS BECAME TECH LEADERS

Stories of the Call CenterLeadersLifeSuccess

HOW FORMER CALL CENTER AGENTS BECAME TECH LEADERS

Your First Contact

with the People that Made It!

Your First Contact with the People that Made It!

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. And it’s never linear. Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Your First Contact

with the People that Made It!

Your First Contact with the People that Made It!

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. And it’s never linear. Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Christian Montes

Host

There’s a sense of combination of mindfullness and being able to be in the moment. It seems there are a lot of people that are looking at the edge and they’re not looking to join.

So from a business perspective I think no one woke up and said “I’m going to own a call center. I wanna run a call center.”

But we leave the idea of it being a call center. Because it’s really not about being a call center. This business is driving outcomes for other companies and how they interact with people.

From Call Agent to CEO, with Steve Bederman | Episode 1

January 17, 2020 | Hosted by Christian Montes

How does one become a CEO exactly? Steve Bederman shares his life story: from the time half his sales team quit, to his position as CEO of NobelBiz today. Listen to his thoughts on culture and keeping a virtual workplace up and running!

PLAY

Entrepreneurship as an Adventure Sport, with Jake Bush | Episode 2

February 21, 2020 | Hosted by Christian Montes

After hellicoptering and skiing in the outback, the last thing on your mind is that you’ll be CEO of a call center company. That’s what happened to Jake Bush. From adventuring to line chef, film student, call agent, and CEO. Learn more!

PLAY

Superwoman of the Call Center, with Cathy Karabetsos | Episode 3

March 20, 2020 | Hosted by Christian Montes

Cathy is the Founder, President, and CEO of QCSS, in her words “the best call center on Earth.” Host Christian Montes will sit down with her and talk about everything that went into being the best and how you can turn your business around!

PLAY

Episode 4 with Christa Heibel – COMING SOON

April 24, 2020 | Hosted by Christian Montes

Christa Heibel is a contact center guru with a “back-to-basics” approach to leadership. She is the founder of CH Consulting Group and Replenish Yoga and Wellness.She combines creativity and productivity for efficient solutions.

COMING SOON

Get A Demo Today, Improve Contact Rates Tomorrow

NobelBiz helps contact centers optimize their business for greater contact rates and higher profitability. We provide world-class voice services and a cloud contact center to impact productivity and compliance solutions with business intelligence to help make informed decisions.

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