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The amount of legislation on caller ID spoofing has made it ambiguous at best. At first, you’d say it’s illegal, but there are specific instances when it’s not. In...
There was a total of 52,458 scam reports in the first 5 months of 2020 with a total fraud loss of $38.59M. Current events are only fueling more scams...
The omnichannel approach is an industry standard right now, but how does it compare to multichannel? What are the differences between the two? Is one better than the other?...
It seems like congress can almost unanimously agree on something - their bipartisan hate for spam calls. In a recent crackdown on this type of scammers, the TRACED Act...
In December 2019, Gov. Cuomo signed a bill into law prohibiting unsolicited sales calls during state-wide emergencies. A state of emergency regarding the novel Coronavirus (COVID-19) was declared on...
With many people unable to present themselves to the physical locations of their providers, call center scams are rapidly gaining popularity.
One of the most important aspects of any business is to know how to connect with people, and given today’s technology, how to humanize digital interactions. Behind every business,...
When a customer's got you down, you have to make an effort to get back up! We've got the best de-escalation techniques for customer service. Also, lots of advice...
Just weeks ago, NobelBiz announced its preparation for an important contact center industry acquisition. “Since that time, all final details were confirmed as an ‘all systems go’,” said NobelBiz...
Without a proper understanding of the call labeling and blocking ecosystem, many companies start guiding themselves by hearsay and misconceptions. Find out what these common misconceptions are and how...
Today’s proposed rules, if adopted, would ensure that the FCC is also able to bring enforcement actions against bad actors who spoof text messages and spoofers who seek out...
By presenting a geographically familiar number to the calling party, NobelBiz’s fully-compliant LocalTouch solution increases contact rates and callbacks, allowing enterprises to make more connections with consumers while making fewer attempts.
NobelBiz prevailed in its patent infringement lawsuit against Global Connect, LLC and TCN, Inc. in the Eastern District of Texas, Tyler Division.