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In the realm of Contact Center as a Service (CCaaS) solutions, the choice between multi-tenant and single-tenant contact centers carries profound implications for businesses. While both models promise similar...
NobelBiz has partnered with Awaken to bring a user-friendly and versatile scripting tool to its cloud contact center omnichannel ecosystem called OMNI+ Awaken Scripting.
As you’ve probably heard by now, for the first time ever, a dialing platform (PhoneBurner) was recently singled out by an FCC Public Notice. Ouch! But that’s not all.
The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed...
Check out how to improve your contact center management software by using 5 easy to implement strategies.
Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on...
Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on...
Employees are at the forefront of your company and employee engagement is a key factor in strategy development. When employees are recognized and rewarded for their performance and actions,...
Taking a look at the roots of the rise in illegal robocalls and analyzing all possible solutions.
By integrating with Balto, NobelBiz OMNI+ users can make use of the real-time AI guidance for contact centers to optimize the client-agent interactions, boost conversion and overall KPIs.
At the end of November, the debt collection industry as a whole is in for some major compliance changes. We are talking, of course, about the famous Reg. F,...
Last month, the FCC identified a new front in the ongoing war against unwanted robocalls. This time, the commission set its eyes on the rise of robotexts, and we...
The CS Week event is a good occasion to take the pulse of the industry. The 2020 pandemic showed us the weak links in our technological workflow and forced...
More numbers are here: a recent report showcases just how much the pandemic changed the remote contact center - all digital channels have jumped in 50% of call centers....
This time, among some of the more traditional development projects, the bill directs a staggering $65 billion towards improving the internet infrastructure nationwide. Let’s see what are the two...
The new Florida Bill SB 1120, updating the “Florida Telemarketing Act” and the “Florida Do Not Call Act” has been in effect for just over one month now, since...
As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important...
Choosing a service provider is probably one of the most important business decisions a call center owner will make. If you happen to be in the market for a...
A lot of people in the call center industry still struggle to understand what STIR/SHAKEN is, how it is supposed to work and how to prepare for the moment...
Local caller ID is one of those things that few people tell you about when you enter the contact center industry. We're here with insider info on how contact...