We proudly announce that NobelBiz has partnered with Awaken Intelligence to bring a user-friendly and versatile scripting tool to its cloud contact center omnichannel ecosystem called OMNI+ Awaken Scripting. The new partnership allows contact centers to drastically reduce the time, cost, and technical knowledge required to create, publish and edit new scripts.
What is OMNI+ Awaken Scripting?
The OMNI+ Awaken Scripting Tool is fully web-based, allowing managers and supervisors to access and manage their scripts from anywhere. This powerful scripting tool is integrated into the OMNI+ Cloud Contact Center Software and The NobelBiz Voice Carrier Network, enabling supervisors, managers, and owners to quickly and easily create, deploy, and manage their scripts. The OMNI+ Awaken Scripting tool is designed to provide users with an intuitive and user-friendly interface for creating powerful and automated scripts that ensure compliant customer service delivery.
What we saw as a leading contact center software and telecom provider is that many businesses struggle a lot with the traditional method of creating and launching new scripts for their campaigns. With our new partnership with Awaken, we wanted to provide a superior scripting solution than what’s currently used in the industry. – Steve Bederman, President of NobelBiz Inc.
The new graphical editor is designed to provide non-technical people with the capability to create scripts quickly and easily, accelerating roll-out of campaigns. Awaken Scripting is embedded in the NobelBiz ecosystem: the OMNI+ Cloud Contact Center Software and The NobelBiz Voice Carrier Network.
The graphical editor is an excellent tool for businesses that want to save time and resources on script creation. With its intuitive user interface, anyone can create professional-looking scripts without technical knowledge or experience. The editor accelerates the roll-out of campaigns, allowing businesses to launch their marketing initiatives faster and more efficiently.
OMNI+ Awaken Scripting is integrated into the NobelBiz ecosystem, which includes the OMNI+ Cloud Contact Center Software and the NobelBiz Voice Carrier Network. This allows for seamless integration and collaboration between different departments, resulting in a more streamlined workflow and enhanced productivity. The new graphical editor is a powerful tool that simplifies the script creation process and helps businesses achieve their marketing goals more effectively.
Conveniently Ensure Scripting Compliance
The use of an advanced scripting tool is essential for contact centers in the US to remain compliant and up-to-date with evolving regulations. The OMNI+ Awaken Scripting system provides intuitive and user-friendly interfaces for quickly creating powerful automated scripts that ensure compliant customer service delivery. Contact center managers can also access audit tracking and compliance reporting, helping their business remain compliant with local and federal regulations.
With the OMNI+ Awaken Scripting system, contact centers can easily adapt to changing regulations without the need for manual updates or extensive training. The platform’s automation capabilities enable agents to provide consistent, accurate information to customers, ensuring a positive customer experience. Additionally, the system’s reporting tools provide valuable insights into customer interactions, allowing managers to identify areas for improvement and optimize their operations. By leveraging the power of advanced scripting technology, contact centers can stay ahead of compliance requirements and deliver exceptional customer service.
We’re really excited to be partnering with NobelBiz. We know first firsthand what an impact having an intuitive, reliable, and flexible scripting solution can have. For example, we’ve seen our clients reduce the time taken to make script changes by over 90%. We look forward to helping NobelBiz customers take their contact center performance to the next level. – Simon Black, CEO of Awaken Intelligence
Enhance your training approach for faster progress and less stress
Training agents is an integral part of running a business, but it can be quite expensive. It’s crucial to make sure your agents are well-equipped to handle customer inquiries, which requires a significant investment of time and resources. Luckily, OMNI+ Awaken Scripting can help you overcome many of the typical training obstacles. By giving your agents a single user interface to work with, you can streamline the training process and make it more efficient.
This approach eliminates the need for agents to search for customer information, which can be time-consuming and frustrating for the customer. Instead, they can focus on mastering a single service process rather than trying to learn multiple systems and processes. The result is a more confident and capable team of agents who can provide faster and more accurate responses to customer inquiries.
By simplifying the training process with OMNI+ Awaken Scripting, agents can quickly become proficient in their roles, ultimately leading to higher customer satisfaction rates. In addition to reducing training costs, the streamlined interface also reduces the risk of errors and provides a better overall customer experience. With this tool, agents can easily access all the necessary information and tools they need to handle customer inquiries with confidence, resulting in faster resolution times and more positive interactions. Investing in OMNI+ Awaken Scripting is a smart choice for any business looking to improve its customer service operations while reducing unnecessary expenses.
Tap into all the advantages of an automated scripting tool
OMNI+ Awaken Scripting gives contact centers greater control over their customer service process flow, allowing agents to quickly and accurately address customer needs and resolve issues. Contact centers can now reap the full list of benefits that come with an integrated and automated scripting tool.
• Dynamically present information when required
• Enable effective knowledge retention and transfer
• Streamline post-call escalations and contact methods
• Reduce training time by up to 70%
• Improve employee retention by over 25%
• Reduce handling times by over 30%
Unlock the power of truly optimizing your scripts with ease and confidence. Change, tweak, and A/B test your scripts on the fly with the new OMNI+ Awaken Scripting!
My recommendation is for everyone to give this product a try, as it has the potential to significantly reduce your scripting workload while also improving the overall customer experience. – Steve Bederman, President of NobelBiz Inc.
If you, too, want to step up your call scripting game, get in touch with one of our experts here!
With a background in Anthropology and a passion for digital marketing and copywriting, Georgian enjoys translating complex, often technical, concepts into everyday words. He loves optimizing everything, from texts, marketing funnels, and PPC campaigns to visual creations, social media feeds, or landing pages.