February 15, 2021

Different Dialing Technologies Now that you have injected your contacts and are ready to reach them the next question is, which dialing method to choose for your Telemarketing Campaign? Should you go for Preview? Progressive or Predictive? Let’s break them down. 1 Preview Dialer: Your software will detect when one of your agents is available and present him with the form containing all the useful information to talk to the customer. This way, your agent can consult this information before triggering the call with a click. This mode is the best for outbound campaigns with a qualitative aspect but it will not allow you to optimize your teams’ productivity due to the accumulated number of waiting times. 2 Progressive Dialer: When your solution detects an agent who is available, the call is triggered and the record is uploaded to the agent interface. Unlike the previous mode, the agent does not trigger the call but is done via the dialer. In addition, answering machine detection saves time by leaving a pre-recorded voice message. Therefore, the progressive mode allows you to have quality and productivity. 3 Predictive Dialer: The most advanced mode that not only allows you to detect by the second when an agent will be available but also to trigger calls automatically. 4 Predictive Dialer works through an algorithm that takes into account several important data. In particular, the average call handling times, the average duration of customer interactions, the number of available agents, etc. Of course, no technology in this world is perfect, it can happen that the predictive dialer triggers a call before the agent is available.

Day: February 15, 2021

5 Essential Options in Automated Telemarketing Software