Gary Pudles is considered a ‘serial entrepreneur’ in the vast business world. Find out more about his life journey in this remarkable discussion about acquisition, downturn, morale and much more!
In his work with Connect Direct, Gary has helped bring customer service solutions and jobs to the deaf community. Find out what services are they offering and what is the goal behind this amazing partnership.
How to maintain a healthy company culture after a period of downsizing? Gary is sharing with us some ways of boosting morale after layoffs and tips for managing these actions on both sides, with a minimum of side effects.
It's the art of creating the data flows between your contact center solution and your CRM. But it's actually more than that: the data coming into the CRM must be unified. But how do you achieve such integration?
Whether it's adapting to new work habits, anticipating call peaks, or taking advantage of cloud technologies. More and more business owners are choosing contact center software hosted in the cloud to manage their organization.
Thanks to the power of cloud technologies, call centers can now rely heavily on cloud contact center solutions in SaaS mode, without having to worry about infrastructure, management, and maintenance.
Dialing technologies are a must-have tools for any contact center running phonecampaigns. These tools typically offer three modes of campaign management - contact preview, progressive and predictive - as well as a number of options aimed at increasing the level reachability. But what can each dialier offer to your organization ?
Creating a bulletproof business plan in times of great financial distress, like the one we are in at the moment, takes vision and strategic thinking and, above all, experience. This is why listening to a seasoned CEO like Steve Bederman is probably the first thing you should do.
Steve Bederman closes the 1st podcast episode of Season 2 with a few thoughts on what the future holds on a personal and professional level: envisioning a post-pandemic life, the launch of two new books, travel plans and business continuity for NobelBiz.
Going into 2021, we can foresee a few things in the contact center space that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment.