10 June 10, 2020

Is Spoofing Illegal? Yes and No. Let’s Explain

2020-06-26T04:44:54-06:00

The amount of legislation on caller ID spoofing has made it ambiguous at best. At first, you’d say it’s illegal, but there are specific instances when it’s not. In this article: we look at all the cases for when it is, and when it isn't, and what the US can do against international spoofers.

Is Spoofing Illegal? Yes and No. Let’s Explain2020-06-26T04:44:54-06:00
9 June 9, 2020

Why Contact Centers Are Slow to Adopt New Solutions | Contact Center Insights Teaser with Steve Bederman

2020-06-09T05:00:00-06:00

Why are contact centers slow to adopt solutions that would be the only way to save their business in the wake of a pandemic? Steve Bederman sat down with Nancy Munro and talked it out during the latest episode of her podcast.

Why Contact Centers Are Slow to Adopt New Solutions | Contact Center Insights Teaser with Steve Bederman2020-06-09T05:00:00-06:00
29 May 29, 2020

VIDEO: How to Fix a Toxic Workplace, with Jim Rembach

2020-05-29T01:20:03-06:00

Toxic workplace culture is a likely threat in many workplaces - no matter whether it's a call center or any other business. We talked with Jim Rembach, a longtime business leader and certified emotional intelligence specialist about how it can be fixed!

VIDEO: How to Fix a Toxic Workplace, with Jim Rembach2020-05-29T01:20:03-06:00
29 May 29, 2020

VIDEO: What Happens Next: the Remote Contact Center, with Jim Rembach

2020-05-29T01:19:55-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: What Happens Next: the Remote Contact Center, with Jim Rembach2020-05-29T01:19:55-06:00
29 May 29, 2020

VIDEO: The Role of Emotional Intelligence in Management, with Jim Rembach

2020-05-29T01:19:43-06:00

As a certified emotional intelligence expert, Jim Rembach is uniquely qualified to talk about the importance of emotional intelligence in management and how it can make or break your contact center, or just any business in general!

VIDEO: The Role of Emotional Intelligence in Management, with Jim Rembach2020-05-29T01:19:43-06:00
29 May 29, 2020

VIDEO: Employee Burnout: Why People Are Complaining in Contact Centers, with Jim Rembach

2020-05-29T01:19:37-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: Employee Burnout: Why People Are Complaining in Contact Centers, with Jim Rembach2020-05-29T01:19:37-06:00
29 May 29, 2020

VIDEO: Difference Between Being a Leader and Being an Agent, with Jim Rembach

2020-05-29T01:19:32-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: Difference Between Being a Leader and Being an Agent, with Jim Rembach2020-05-29T01:19:32-06:00