16 March 16, 2021

VIDEO: The Unexpected Way Gary Pudles Got Into the Call Center Business

2021-03-19T12:37:28+02:00

Gary Pudles is considered a ‘serial entrepreneur’ in the vast business world. Find out more about his life journey in this remarkable discussion about acquisition, downturn, morale and much more!

VIDEO: The Unexpected Way Gary Pudles Got Into the Call Center Business2021-03-19T12:37:28+02:00
16 March 16, 2021

VIDEO & ARTICLE: How to Boost Morale after Layoffs

2021-03-19T12:47:12+02:00

How to maintain a healthy company culture after a period of downsizing? Gary is sharing with us some ways of boosting morale after layoffs and tips for managing these actions on both sides, with a minimum of side effects.

VIDEO & ARTICLE: How to Boost Morale after Layoffs2021-03-19T12:47:12+02:00
9 March 9, 2021

What Are The Features Of A Contact Center Software?

2021-03-10T10:16:42+02:00

Whether it's adapting to new work habits, anticipating call peaks, or taking advantage of cloud technologies. More and more business owners are choosing contact center software hosted in the cloud to manage their organization.

What Are The Features Of A Contact Center Software?2021-03-10T10:16:42+02:00
1 March 1, 2021

What Are The Benefits of Choosing Cloud Contact Center Solutions?

2021-03-03T10:11:53+02:00

Thanks to the power of cloud technologies, call centers can now rely heavily on cloud contact center solutions in SaaS mode, without having to worry about infrastructure, management, and maintenance.

What Are The Benefits of Choosing Cloud Contact Center Solutions?2021-03-03T10:11:53+02:00
22 February 22, 2021

Preview, Progressive and Predictive Dialers. Which One to Choose?

2021-02-25T12:44:24+02:00

Dialing technologies are a must-have tools for any contact center running phonecampaigns. These tools typically offer three modes of campaign management - contact preview, progressive and predictive - as well as a number of options aimed at increasing the level reachability. But what can each dialier offer to your organization ?

Preview, Progressive and Predictive Dialers. Which One to Choose?2021-02-25T12:44:24+02:00
19 February 19, 2021

VIDEO: Advice from a CEO on Your 2021 Business Plan

2021-02-19T14:12:06+02:00

Creating a bulletproof business plan in times of great financial distress, like the one we are in at the moment, takes vision and strategic thinking and, above all, experience. This is why listening to a seasoned CEO like Steve Bederman is probably the first thing you should do.

VIDEO: Advice from a CEO on Your 2021 Business Plan2021-02-19T14:12:06+02:00
19 February 19, 2021

VIDEO: What Does 2021 Look Like for Steve Bederman

2021-02-19T15:11:10+02:00

Steve Bederman closes the 1st podcast episode of Season 2 with a few thoughts on what the future holds on a personal and professional level: envisioning a post-pandemic life, the launch of two new books, travel plans and business continuity for NobelBiz.

VIDEO: What Does 2021 Look Like for Steve Bederman2021-02-19T15:11:10+02:00
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