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Customer Interaction Analytics
Customer Interaction Analytics is a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign.
Determine what type of interactions are driving the best performance.
Seeing the real-time performance of each type of interaction (email, voice, SMS, Facebook, etc.) puts you in an excellent position to design and plan your future campaigns, constantly improving on your previously acquired information.
Control Your Channels, Control Your Success
With Interactions Analytics, supervisors can have a birds-eye view of the performance of each channel they are using for a particular campaign. This tool is handy when the campaign runs on multiple channels (Voice, Email, SMS, Telegram, Facebook, Webchat, Telegram, etc.) For example, it will show you the average interaction time, how quickly you took the new interactions, what channel generated the most results, and so on.
The NobelBiz team was very flexible in working with us and understanding that our business was unique and specific in reporting and integration with other platforms.
Brad Dashnaw, CEO – Shift Marketing
Other NobelBiz OMNI+ Reporting & Analytics features
Performance Analytics
NobelBiz OMNI+ collects, measures, tracks, and reports a wide range of KPIs & SLAs to suit the needs of any contact center business or department.
Reporting Engine
Get out-of-the-box access to 77 different reports (and the possibility to create new ones easily) that would fit the needs of most – if not all – reporting requirements of any contact center.
Quality Management
Agent and interaction monitoring can render impressive amounts of information that can help you keep a close eye on the quality of the services you and your team provide.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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