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An outbound script can have unsuspected effects. It is not built in one fell swoop, it has to be matured, ingested, tested, and modified over time. Prospects themselves react...
"Would you recommend this brand to anyone? " It is on this simple question that contact centers rely on to measure their customers' satisfaction. Hence the key role of...
Many factors come into play in the success or failure of an outbound call, starting with good planning and preparation. Your telemarketing strategy must be thought out well in...
The terms contact center and call center are often used interchangeably. However, they are two separate entities and each manages different communication channels. Let's explore each of these points...
For contact centers to survive and thrive in the post-pandemic environment, social media channels can no longer be ignored. No, landline telephone calls and emails are no longer enough....
Call recording is a high-quality system that provides you with an overall view of your teams' performances. It enables you to detect issues in call frames and in the...