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Author: Michael McGuire

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Insights
Michael McGuire June 20, 2023 0 Comments

The Power of Real-Time Monitoring in Call Centers

From monitoring agent performance and customer interactions to identifying emerging trends and addressing issues proactively, real-time monitoring is a game-changer. In this blog article, we'll explore the transformative impact...
Insights
Michael McGuire June 13, 2023 0 Comments

Escaping the Web of Spam Labeling: Proactive Measures to Salvage Phone Numbers’ Reputation

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. When effectively executed, it can boost sales, increase profits, and...
Insights
Michael McGuire June 6, 2023 0 Comments

New Outbound Lead Generation Programs: Top 15 Challenges for Call Centers

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. When effectively executed, it can boost sales, increase profits, and...
Insights
Michael McGuire May 30, 2023 0 Comments

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

In this article, we'll explore how to evaluate call center software vendors for CDP solutions and the essential features to look for. By the end, you'll have a solid...
Insights
Michael McGuire May 16, 2023 0 Comments

Hosted Contact Centers Solutions: Revolutionizing Customer Service in the Digital Era

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. However, COVID-19 proved to be a catalyst...
Insights
Michael McGuire May 9, 2023 0 Comments

Call Center Dialer Software Optimization: Best Practices

Running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. One critical aspect that companies must consider is the optimization...
Insights
Michael McGuire April 18, 2023 0 Comments

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

Are you a call center operations manager striving to enhance your team's productivity and deliver hyper efficiency in your daily operations? Look no further! In this article, we will...
Knowledge
Michael McGuire April 4, 2023 0 Comments

Call Center Quality Management: A Comprehensive Guide to Improving Customer Satisfaction and Agent Performance

This comprehensive article will dive deep into call center quality management. We will explore what it is, why it matters, and how businesses can improve customer satisfaction and agent...
Knowledge
Michael McGuire March 28, 2023 0 Comments

Self-Service for Contact Center: The Definitive Guide

As we will see, the main goal of a self-service system is to reduce the time the agents are spending on simple, repetitive tasks or transactions such as paying...
Knowledge
Michael McGuire March 21, 2023 0 Comments

How Progressive Dialer Software is Revolutionizing Contact Centers

Every call center manager avidly searches for tools and methods to improve their contact center performance and provide everything their agents need to achieve their highest productivity potential. A...
Knowledge
Michael McGuire March 14, 2023 0 Comments

Compliance: Contact Center and Debt Collection Agency Guide

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. Failure to comply with these rules can result in hefty fines, legal action,...
Knowledge
Michael McGuire March 6, 2023 0 Comments

The Ultimate Guide to Creating a Successful Predictive Dialer Campaign for Your Business

Predictive dialers occupy a cornerstone place in every outbound calling strategy as they shorten the time between answered calls, enabling your team to connect with your customers and reach...
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