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While the name is relevant for this system, an IVR is regularly much more than an Interactive Voice System. It is more than a telephony menu that enables a...
Let's look at how a predictive dialer works, what it is, and its purpose within a call center environment. We look at the algorithm and its benefits for most...
DNIS stands for Dialed Number Identification Service. It is used in telecom to help call receivers and call dialers, and increase call center productivity and efficiency. By using DNIS,...
An overview of how the caller name delivery (CNAM) system functions, the requirements for caller name presentation, and some known issues with the system. If you have any other...
STIR/SHAKEN implementation is taking the world of contact centers by storm. NobelBiz and its products are here and they're ready to work with our clients towards full attestation!
In order to be able to handle the software necessary to work, call center computers need to meet the following hardware and software requirements:
The following is a complete list of issues and recommendations for call center work from home troubleshooting. If you are experiencing a lot of issues with working remotely, or...