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Author: Irina Toma

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Insights Uncategorized
Irina Toma May 27, 2021 0 Comments

What is IVR?

While the name is relevant for this system, an IVR is regularly much more than an Interactive Voice System. It is more than a telephony menu that enables a...
Insights Uncategorized
Irina Toma September 30, 2020 0 Comments

How Does a Predictive Dialer Work

Let's look at how a predictive dialer works, what it is, and its purpose within a call center environment. We look at the algorithm and its benefits for most...
Insights Telecommunications
Irina Toma September 28, 2020 0 Comments

What Is DNIS in Telecom and How Does It Work?

DNIS stands for Dialed Number Identification Service. It is used in telecom to help call receivers and call dialers, and increase call center productivity and efficiency. By using DNIS,...
Insights Telecommunications Uncategorized
Irina Toma June 26, 2020 0 Comments

How Caller Name Delivery Works + Requirements

An overview of how the caller name delivery (CNAM) system functions, the requirements for caller name presentation, and some known issues with the system. If you have any other...
Insights
Irina Toma May 25, 2020 0 Comments

NobelBiz Is Ready for STIR/SHAKEN Implementation

STIR/SHAKEN implementation is taking the world of contact centers by storm. NobelBiz and its products are here and they're ready to work with our clients towards full attestation!
Insights Uncategorized
Irina Toma April 29, 2020 0 Comments

Call Center System Requirements – At Home & in the Office

In order to be able to handle the software necessary to work, call center computers need to meet the following hardware and software requirements:
Contact center Solutions Insights Uncategorized
Irina Toma April 29, 2020 0 Comments

Call Center Work from Home Troubleshooting – Full List

The following is a complete list of issues and recommendations for call center work from home troubleshooting. If you are experiencing a lot of issues with working remotely, or...
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