January 18, 2021 - NobelBiz

A Springboard for High Performance KPIs help you understand the problems your clients are experiencing when using your chatbot. Of course, at launch expect a slow adoption since you will have to make changes often. But the most important thing is to know how to choose the indicators that show where users are stuck with your Chatbot and to quickly identify ways to correct this. In short, while Chatbot is not a technological innovation, it is a revolution in customer experience. If you can master this channel with your customers with the right performance indicators, you will have an excellent tool that can modernize and redefine your contact center. On the brand side, Chatbots are the trend for high-quality customer service. But as a Contact Center, excellency in customer experience starts by perfectly blending agents and technology. That is why you need a solution like Omni+ from NobelBiz. A Technology that allows your agents to operate across all communication channels in a smooth and simple manner.

Day: January 18, 2021

Chatbot Evaluation Metrics and KPIs