The NobelBiz OMNI+ software was designed to accommodate any contact center setup, regardless of the number of seats or complexity of operations. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.
The pay-as-you-go model implies that resources can be allocated according to your needs. This can help contact centers tackle seasonality and unpredicted activity spikes with virtually no infrastructure update. Resource management, hardware updates, and operations scaling (such as onboarding new agents) are taken off the shoulders of the management team.
Updating CRM client profiles in real-time just got easier. The CRM connectors will allow quick action buttons inside the Agent Interface, offering agents the hassle-free experience of updating CRM data without leaving the primary contact center dashboard.
Besides dozens of standard integrations with some of the most popular software solutions for call centers, our development and engineering teams are ready for the next API integration based on your specific requirements.
The NobelBiz Voice Carrier Network is one of the best VoIP Interconnected Providers in the industry, with multiple worldwide redundancies for uninterrupted uptime, delivering the best possible voice quality at a fair price.
All the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of voice traffic, both inbound and outbound.
The Contact Center space is well known for its complicated relationship with the legislators. Considered to activate in a highly intrusive industry, Contact Centers face new legal updates regularly. And staying up to date with everything is not as easy as it seems.
✅ STIR/SHAKEN Ready: NobelBiz supports the initiative to comply with the TRACED act by offering full STIR/SHAKEN compliance with our telecom network and CCaaS solution, the NobelBiz Voice Carrier Network.
✅ TCPA Compliance: The NobelBiz Omni+ Secure Call Ecosystem offers comprehensive dialing capabilities that help increase outbound call volumes in both consent and non-consent scenarios while mitigating TCPA compliance risk.
With 20 years of experience in the Contact Center industry, both as a software and telecom provider, NobelBiz learned a thing or two about how to best serve the interests of our clients by offering outstanding customer support.
Departing from the old way of client support, we adopted the client advocate model. Every Contact Center we power has a dedicated representative constantly checking in to see if everything is running at an optimal pace.
Customer Interactions Analytics is a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign.
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