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Customer Service De-Escalation Techniques

Here are the best tried and tested techniques for de-escalations in the customer service niche and the wider contact center industry.

It’s challenging to de-escalate a bad conversation with an angry client, especially as a customer service rep.

This guide will teach you how to:

1. Maintain a commanding composure

2. Try to present the situation from your point of view

3. Remember you are talking to a customer

Get actionable bite-size information about how to deal with tense calls and de-escalate like a pro!

 

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Expert Form Tip: Sign Up with Google ReCAPTCHA

To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs.

Important: Delete this tip before you publish the form.

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