Customer Service De-Escalation Techniques
Here are the best tried and tested techniques for de-escalations in the customer service niche and the wider contact center industry.
It’s challenging to de-escalate a bad conversation with an angry client, especially as a customer service rep.
This guide will teach you how to:
1. Maintain a commanding composure
2. Try to present the situation from your point of view
3. Remember you are talking to a customer
Get actionable bite-size information about how to deal with tense calls and de-escalate like a pro!
WEBINAR NOW ON-DEMAND!
Managing Contact Center Burnout | with Jacquelyn Levin, Python Insurance